I have been looking for a used Sonor Vintage kit in WMP. Found one at an out of state GC. Sent an email to the GC store making an offer at reduced price. Shortly thereafter, a guy from the out of state store responded with a counter offer and said if I “pulled the trigger” he would call me and place my order. I thanked him and asked that he let me think about the counter offer. Later that day, I sent a follow up email accepting his counter offer and asked what number to call to finalize order. the GC salesman then advised that I should call the general customer service number to place order.
I called the number and after a 20 minute hold, was told they couldn’t process an order for a used item at a discount - only the person at the GC store could do that. I emailed the GC salesman and advised he had to sell to me directly, the general CS rep could not sell me the drum set at a discount. The GS salesman said no, call CS and they are happy to sell to me. Called general CS number and, again, on hold for 20 minutes. Different CS person said they couldn’t process sale at discount - only store salesman could. Texted salesman and again informed that he needed to call me and sell to me directly. I received no response.
I was pretty pissed at that point. But next day, I calmed downed - I looked for another Sonor Vintage set online but none found. I sent another email to the salesman yesterday in late afternoon again telling him he needed to contact me and sell the set directly. Today, I waited for a response from salesman - nothing, nada.
I can’t believe a business has made it this difficult for me to give them a couple thousand bucks. WTH??!!
I called the number and after a 20 minute hold, was told they couldn’t process an order for a used item at a discount - only the person at the GC store could do that. I emailed the GC salesman and advised he had to sell to me directly, the general CS rep could not sell me the drum set at a discount. The GS salesman said no, call CS and they are happy to sell to me. Called general CS number and, again, on hold for 20 minutes. Different CS person said they couldn’t process sale at discount - only store salesman could. Texted salesman and again informed that he needed to call me and sell to me directly. I received no response.
I was pretty pissed at that point. But next day, I calmed downed - I looked for another Sonor Vintage set online but none found. I sent another email to the salesman yesterday in late afternoon again telling him he needed to contact me and sell the set directly. Today, I waited for a response from salesman - nothing, nada.
I can’t believe a business has made it this difficult for me to give them a couple thousand bucks. WTH??!!