Is there something going on w Modern Drummer? Subscription Issues

[bermuda]

Hmmmm,

Perhaps it's time for me to call the NJ Division of Consumer Affairs...

Easy enough to 'out' them on Facebook, Twitter and Instagram... just keep it professional. Be sure to use every appropriate hashtag you can think of, so that no eyes can escape it.

 

[nicholasBR]

Easy enough to 'out' them on Facebook, Twitter and Instagram

That's what I was thinking of doing. Seems like a shame though. Why can't they just communicate? Just let us know what's going on. Not much to ask.

 

[bermuda]

That's what I was thinking of doing. Seems like a shame though. Why can't they just communicate? Just let us know what's going on. Not much to ask.

Unfortunately, that may be the only way to get their attention. Whatever is happening internally with MD, they definitely don't like bad publicity and will probably react pronto to prevent a proliferation of posts (also avoiding additional alliteration!)

 

[Rhythm666]

They are still having printing problems and to send to the netherlands, haven received an issue since feb this year and its june now

 

[nicholasBR]

The writing is on the wall. It's probably best to accept the fact that your money is gone. Report them to all agencies, but just chalk it up to a lesson learned.

I'm inclined to agree.

Well, let it be said loud and clear here - be very cautious about ordering anything from Modern Drummer magazine.

 

[bermuda]

They are still having printing problems and to send to the netherlands, haven received an issue since feb this year and its june now

So, that means there aren't even current issues on the stands?

 

[jeffwj]

It seems that printed copies are being made. Maybe they will start mailing to subscribers soon.

Modern Drummer June 2021 Issue - Nandi Bushell (Print)

Modern Drummer's November 2020 issue featuring Kevin Parker.

www.moderndrummer.com

Modern Drummer May 2021 Issue - Dave Weckl (Print) - Modern Drummer Magazine

Modern Drummer's November 2020 issue featuring Kevin Parker.

www.moderndrummer.com

Modern Drummer April 2021 Issue - Fred Armisen - Eric Leiderman (Print) - Modern Drummer Magazine

Modern Drummer's November 2020 issue featuring Kevin Parker.

www.moderndrummer.com

Jeff

 

[ToneT]

I'm inclined to agree.

Well, let it be said loud and clear here - be very cautious about ordering anything from Modern Drummer magazine.

Oh well, time to subscribe to another drum magazine.

 

[incrementalg]

They are still having printing problems and to send to the netherlands, haven received an issue since feb this year and its june now

I’m in Boston, MA and it’s the same for me. I stopped contacting Modern Drummer months ago. Each time I reached out, I got different answers. “It was sent to your home address in Indiana.” “Subscription number isn’t coming up.” “We’ve sent a new copy to your home address.” (they again give me a bogus address). Now, instead of trying to help sort out the problem, MD responds with a factually inaccurate response and immediately closes the ticket.
I think MD may have turned into a scam and they’re just bilking the last few dollars before they cut and run. At first I thought maybe Covid related, but now it’s clearly flagrant.

 

[MustangMick]

I’m in Boston, MA and it’s the same for me. I stopped contacting Modern Drummer months ago. Each time I reached out, I got different answers. “It was sent to your home address in Indiana.” “Subscription number isn’t coming up.” “We’ve sent a new copy to your home address.” (they again give me a bogus address). Now, instead of trying to help sort out the problem, MD responds with a factually inaccurate response and immediately closes the ticket.
I think MD may have turned into a scam and they’re just bilking the last few dollars before they cut and run. At first I thought maybe Covid related, but now it’s clearly flagrant.

At this stage I'd have to agree.
They ignore emails, ignore FB messages, delete comments on FB page with no reply. and when they do respond they say "Its because of Covid".....emmm they managed to ship internationally on time up until last January.

These changes in service happened around the time the new owners took over?
Scam merchants at this stage and I see a few key employees have left Modern Drummer

Mick

 

[incrementalg]

According to this article LiveXLive is closing on a deal to purchase MD. Expected to finalize at the end of June

LiveXLive Acquires Artist Development Firm Gramophone Media

Beverly Hills-based livestreaming platform LiveXLive Media Inc. will acquire New York-based artist development company Gramophone Media Inc. by the end of

labusinessjournal.com

 

[incrementalg]

According to this article LiveXLive is closing on a deal to purchase MD. Expected to finalize at the end of June

LiveXLive Acquires Artist Development Firm Gramophone Media

Beverly Hills-based livestreaming platform LiveXLive Media Inc. will acquire New York-based artist development company Gramophone Media Inc. by the end of

labusinessjournal.com

That’s the same company that streamed the Neil Peart tribute last year. Oddly enough my MD woes started just after that aired. Wonder if LiveXLive saw the numbers the tribute generated and got all starry eyed at the prospects? Also kinda wonder if they were in talks w MD at that time so MD held their stuff together just long enough to put on a better front for a review from the prospective buyers?

 

[Lee-Bro]

This is what failing companies do. I have seen several once well respected companies slide into this exact behavior. It starts with ever increasing delays on orders even though they already charged your credit card when you placed your order. These are explained away by increasingly obvious lies about supplier problems, health problems, claims that they already shipped it, we will be shipping it tomorrow, etc, etc. This is then followed by it becoming increasingly difficult to get in touch with anyone and then just refusing to answer the phone and email.

The writing is on the wall. It's probably best to accept the fact that your money is gone. Report them to all agencies, but just chalk it up to a lesson learned.

Perhaps, and sadly, the final lesson anyone gets from Modern Drummer.

 

[pocket player]

I ordered a book off them in March but nothing came. I emailed them a few times about it a month and half later and eventually got one reply saying it was delayed. I waited but still nothing. I've been emailing, calling, messaging on facebook & instagram since and still nothing. They took my money, but no book & not even an email reply, no one ever answers their phone. Absolutely terrible service.

Same thing hear, i ordered a subscription 3/13/21, a gift for my son, a drummer, he's having some ruff times right now thought this would cheer him up, MD billed me right away , they said hard copy magazine would be delivered on 5/21/21, no magazine !! made 3 phone calls to there cust. serv . got 3 more delivery dates, last one last week still No Magazine ,i emailed MD, their response was you are available to receive it on your cell phone DA ??? emailed them a few days ago WHERE IS MY MAGAZINE !!! READY TO CANCEL ORDER

i have been a MD customer for 30 yrs +, they have let me down as a customer and a DRUUMER

 

[pocket player]

Perhaps, and sadly, the final lesson anyone gets from Modern Drum

Since they send them through the US Mail, it could also be considered mail fraud so it is worth reporting them to the post office. They probably won't do much for one or two complaints, but if enough people file a complaint, they usually take those things pretty seriously. Or at least they used to.

I haven't subscribed for years. It went downhill after Ron died and the current owner reminds me of a sleazy used car dealer. Sad to say, but I'm not surprised people aren't getting what they paid for.

Ron would be turning in his grave !

 

[pocket player]

I’m in Boston, MA and it’s the same for me. I stopped contacting Modern Drummer months ago. Each time I reached out, I got different answers. “It was sent to your home address in Indiana.” “Subscription number isn’t coming up.” “We’ve sent a new copy to your home address.” (they again give me a bogus address). Now, instead of trying to help sort out the problem, MD responds with a factually inaccurate response and immediately closes the ticket.
I think MD may have turned into a scam and they’re just bilking the last few dollars before they cut and run. At first I thought maybe Covid related, but now it’s clearly flagrant.

Agreed

 

[Mr Farkle]

I would think that MD uses a fulfillment center that prints and ships for them. They might even handle subscriptions.

But in answer to the post title "Is there something going on w Modern Drummer?" –

https://ir.livexlive.com/news/news-...uire-Modern-Drummer-Publications/default.aspx

 

[nicholasBR]

made 3 phone calls to there cust. serv . got 3 more delivery dates, last one last week still No Magazine ,i emailed MD, their response was you are available to receive it on your cell phone DA ??? emailed them a few days ago

You actually had someone answer your calls and reply to your emails?? You're getting royal treatment from them!

 

[pocket player]

I would start with emails to these two people.

Press Contact:
LiveXLive
[email protected]
917.842.9653

LiveXLive IR Contact:
310.601.2505
[email protected]

I would start with emails to these two people.

Press Contact:
LiveXLive
[email protected]
917.842.9653

LiveXLive IR Contact:
310.601.2505
[email protected]

I would start with emails to these two people.

Press Contact:
LiveXLive
[email protected]
917.842.9653

LiveXLive IR Contact:
310.601.2505
[email protected]

You actually had someone answer your calls and reply to your emails?? You're getting royal treatment from them!

Yea but it sounded like a peggy, from outer mongolia ??

 

[pocket player]

The businesses that I have seen this happen to seem to get into a cash crunch so they take orders, and charge your card right away to get the money to cover the order for customers who have been waiting on their orders for weeks or months. Is is a losing situation because they can never get caught up and they are completely trashing their reputations in the process. Everything drags out and the word gets out so they start getting fewer orders and they fall further behind. Eventually it catches up with them and they go out of business and the customers with open orders are left holding the bag.

One of these places was a very well respected vintage car part vendor. They were great for years and then the owner sold to someone else. The new buyer kept things good for quite a while and then everything started going down hill. It took several years and they eventually went under. The other is a supplier of drum parts. It is NOT Drum Factory Direct or Precision. Those guys are great. No, this one has been around for years and as late as the middle of last year, people were still complaining about getting the run around, no shipments and generally getting screwed over.

I am not stating that this is the situation at MD. I don't know, but I do know that what is going on seems very similar to the two businesses I referenced.


If anyone paid with a credit card recently, you can dispute the charge and hopefully get your money back. I don't know how long the window is so I would check with my credit card people right away. If you subscribed a year ago, you might be out of luck, but it is still worth checking.

I don't have a subscription, but if I did I would dispute charge, jump ship and wait to see how the new owners do with it. I would let some other sucker finance their operation.

Ron would definitely be spinning in his grave over this.

THANKS THIN SHELL, took your advise ,called my credit card co. to despute the charge with modern drummer , crd. card co. said they should be able to refund my $95.00 in 5 buss. days !!