The Red box G2 I found in my stash was bought, I'm pretty sure in January of 2021. It was scratched from the goofy fold out box almost entirely across the middle of the head. I put it on my Pearl Session 6.5×14 snare, and it sounds great. Hopefully the coating doesn't get sticky as it ages.
Just as a rule of thumb, if you're ever dissatisfied with the condition of a new product, contact the manufacturer. It's quite standard for D'Addario to send out replacements for any damaged products.
When other companies get it right the first time. I appreciate a good customer support, but it's still remedial.
That's super disappointing to hear. Hopefully their product team has been connecting the dots regarding issues that you've identified. This was one of the key reasons why I frequented these forums when I was an employee- looking for product trends, opportunities, and issues.
Hmmm, this seems like a stretch to me. D'Addario has owned the Evans brand for 28 years and has made considerable improvements in manufacturing and line-logic organization over that time. There are quite a few you might not even be aware of because it's at a detail level the the end user shouldn't even have to think about. Also keep in mind that, due to the nature of the business, new products are often rolled out rather than old products presented with updates. This isn't always the case but it's been my experience that it's far more common. Of course, there are plenty of exceptions to the rule.
New member here.
Just curious as to how old the heads were, and when did this unfortunate phone call take place? Sorry you had to deal with all that wasted money and poor quality of products/service.
Been a few years ago. I remodeld the studio 7 years ago and it was before then. All were new at the time. Had ordered more before mounting some and when the new heads arrived they were worse. I remember when pulling the heads I sat a 12" tom on the snare and when I picked it up it had stuck and pulled the coating off the G1 on the snare. Left a 12" clear ring on the head. No dought the coating was/is defective.
Wow! That's a wildly unacceptable experience and certainly the sort of thing that would make me question any sort of future loyalty to product and brand. I hope you've found a suitable alternative.
That's why I switched from Remo, but on a big head order I received a defective head. They were quick to replace it, unlike Remo.
I'm also planning to try Aquarian for the next round of head changes on my set.Time for Aquarian
Sounds like a defective head.That's why I switched from Remo, but on a big head order I received a defective head. They were quick to replace it, unlike Remo.
But their snare heads die super quick. Sure Remo wears its coating quickly, but G1s and HD drys are dead within one rehearsal. Their clear G2s also die pretty quick
Time for Aquarian
Before you try yet another company, maybe it's time to consider how hard you're hitting / how you're tuning / which specific drumhead model(s) you're using and whether or not you're really setting yourself up for the best possible experience. I'm not saying that this is necessarily your experience but I've certainly seen a lot of people using the "wrong" heads and/or tuning for their needs and then running into issues.That's why I switched from Remo, but on a big head order I received a defective head. They were quick to replace it, unlike Remo.
But their snare heads die super quick. Sure Remo wears its coating quickly, but G1s and HD drys are dead within one rehearsal. Their clear G2s also die pretty quick
Time for Aquarian
I have had that as well. The coating stayed on, but they got fuzzy.
That would be 3 in a row on the snare lol. I tried the UV when they were prototypes, got the offer from redeeming points a few years back. They stayed clean, but I didn't care for them.
I don't hit that hard, and I don't use a lot of angle on the drums. Snare and floor toms are low and flat, so my stick hits just above parallel.
