Fett2oo5
Senior Member
Well, some of you may remember in my previous posts talking about ordering the new Stage Custom from Yamaha. Well now it has taken a new turn, and for the worse.....
I ordered a New Yamaha Stage Custom in March 08. They said prob be here in early Oct, I was shocked, but I waited.
I got a call on Sept. 2, they came in, Horray!! I go to store... the toms came with no mount arms, the finish has very small and almost unnoticable problems in the Clear coat, and the Bass Drum had a hole in it and in the box, the size of one of the forks from a forklift!! And the store didn't have the heads I wanted for the toms. So they send the BD back and order heads for the toms.
9/26 I get a call the new BD came in, so I go to the store, open it up, and the bearing edge (batter side) has two dents in it like someone slammed it, not set it down, but slammed it on a drumstick. (about 1/8th of an inch deep) and curved like a drumstick.
I had been cool until this point, I know the guys at the GC store, I went to Highschool with the store's Assistant Manager, we are on good terms, mainly because I know this isn't their fault.
So for the first BD re-order, I told them to tell Yamaha I was a "mad customer", to pretend I was very angry and upset because it came damaged, when in reality I knew it was probably the shipping company. And to express to Yamaha that I wanted them to make sure their product came to me well protected, and secure.
9/28 we (asst. store manager and I) call Yamaha Cust. Service and explain the problems and they seemed eager to help (which was a first since the beginning). However they said "We don't have any BD w/ that configuration (22x17, Stage Custom, Raven Black, which by what they advertise is a stock, and normal BD) in their system and that they would have to MAKE one! AND it wouldn't be ready until DECEMBER!!!
At this point I couldn't keep cool. I still understand it is not my friends at GC to blame for this, and I explained to them that I know this. But this is super frustrating, and very annoying.
As the conversation drew to a close (Asst. Manager, Yamaha and myself) the yamaha guy said he would call back tomorrow with more specifics. It was after this phone call that I told my friend "you don't have to pretend I'm mad anymore."
~~~~~
So can anyone sympathize? or know what I'm going through?
Am I over-reacting?
I guess I just don't get it, is it too much to ask of a Drum Manufacturer to fabricate drums without obvious flaws, and recieve them in a resonable time frame?
I understand they have a lot of orders, and that they don't have time to redo orders. Well, if that is the case then why don't they make their current orders right the first time?
maybe I'm just venting, but I am feeling very frustrated, and irritated with this situation.
I ordered a New Yamaha Stage Custom in March 08. They said prob be here in early Oct, I was shocked, but I waited.
I got a call on Sept. 2, they came in, Horray!! I go to store... the toms came with no mount arms, the finish has very small and almost unnoticable problems in the Clear coat, and the Bass Drum had a hole in it and in the box, the size of one of the forks from a forklift!! And the store didn't have the heads I wanted for the toms. So they send the BD back and order heads for the toms.
9/26 I get a call the new BD came in, so I go to the store, open it up, and the bearing edge (batter side) has two dents in it like someone slammed it, not set it down, but slammed it on a drumstick. (about 1/8th of an inch deep) and curved like a drumstick.
I had been cool until this point, I know the guys at the GC store, I went to Highschool with the store's Assistant Manager, we are on good terms, mainly because I know this isn't their fault.
So for the first BD re-order, I told them to tell Yamaha I was a "mad customer", to pretend I was very angry and upset because it came damaged, when in reality I knew it was probably the shipping company. And to express to Yamaha that I wanted them to make sure their product came to me well protected, and secure.
9/28 we (asst. store manager and I) call Yamaha Cust. Service and explain the problems and they seemed eager to help (which was a first since the beginning). However they said "We don't have any BD w/ that configuration (22x17, Stage Custom, Raven Black, which by what they advertise is a stock, and normal BD) in their system and that they would have to MAKE one! AND it wouldn't be ready until DECEMBER!!!
At this point I couldn't keep cool. I still understand it is not my friends at GC to blame for this, and I explained to them that I know this. But this is super frustrating, and very annoying.
As the conversation drew to a close (Asst. Manager, Yamaha and myself) the yamaha guy said he would call back tomorrow with more specifics. It was after this phone call that I told my friend "you don't have to pretend I'm mad anymore."
~~~~~
So can anyone sympathize? or know what I'm going through?
Am I over-reacting?
I guess I just don't get it, is it too much to ask of a Drum Manufacturer to fabricate drums without obvious flaws, and recieve them in a resonable time frame?
I understand they have a lot of orders, and that they don't have time to redo orders. Well, if that is the case then why don't they make their current orders right the first time?
maybe I'm just venting, but I am feeling very frustrated, and irritated with this situation.