That is great service.
On another note, I was looking at the original pic again, and I'm not at all sure there is a problem. The inserts in the lugs are designed to have some play in order to prevent binding. I think the rods just get out of alignment when you're tightening them. This could happen because of simple torque or because the holes in the hoop aren't quite lined up with the lugs. I'd have to experiment with the drum to see for sure.
Maybe it was a Friday drum and there was some "420" action on the loading dock?I'm glad to hear Gretsch is taking care of this.
I'd guess they have a jig for their drill press and all I can figure out is something must have gotten bumped out of alignment. I've never seen something like that before. I've seen a little splay caused by oversized hoops, but never uneven side-to-side splay like that.
I'd guess they have a jig for their drill press and all I can figure out is something must have gotten bumped out of alignment. I've never seen something like that before. I've seen a little splay caused by oversized hoops, but never uneven side-to-side splay like that.
I'm glad to hear Gretsch is taking care of this.
I'd guess they have a jig for their drill press and all I can figure out is something must have gotten bumped out of alignment. I've never seen something like that before. I've seen a little splay caused by oversized hoops, but never uneven side-to-side splay like that.
Wow. Yeah that really is problem, it seems. I couldn't really see that before.yeah, before I emailed Gretsch I took all the tension rods out to see if maybe they were bent, but they weren't. then I tried lining up the hoop holes with the lugs, but they don't all match up.
this one is in line: View attachment 92710
this is the one directly to the right: View attachment 92711
then the next one: View attachment 92712
there's only a couple that actually match up with the holes.
It's when your tool breaks halfway through, and you have to pull an item off the line, change the tool, re-probe, put the piece exactly back into the orientation it was prior to the breakage, and resume the steps. That's typically where stuff like this happens. You might even be able to spot the signs like marring around the holes, oval holes, double drilled figure-8 looking holes, etc.
I think it was very nice of Gretsch to offer to fix/replace it, and hope that they come through for the op.
the rep. mentioned it was possible someone did it by hand instead of using their CNC machine.
I don't think he should be admitting that they'd ever drill lugs holes by hand on their drums, especially at that price point...
Glad to hear gretsch co is helping you .sounds like the dealer who went out of business was doing some shady crap .
Stay away from him,you can get burned from both sides of a match !! good luck i am sure you will be enjoying the broadcaster sound soon !yes Gretsch has been pretty great about everything so far and as of about two weeks ago he said my drum was put into production.
although, I am actually not quite sure the company is out of business. I keep getting emails from them and their website seems to have been recently updated as well.
Did you alert ebay to the chance that the dealer is selling demo models as "new"? I've stopped buying from several dealers after it became evident that they were doing that. Returning an item can be a real pain these days but they're lying about the condition of their items.