Thank you for your Gretsch inquiry, please accept our apologies for any inconvenience suffered. It appears there have have been isolated incidents where head and rim specs have in fact been too big to correctly seat themselves on the bearing edges of the shells. It is my understanding that the retailer is in fact ordering a replacement kit for you which I will personally inspect before it leaves the building.
Once again, please accept our apologies with regards to this factory quality control issue.
Bob this is the email Gretsch sent Roadstar.