True story:I didn’t like the part that they were not very flexible offering any discounts and were only offering their great service.
After talking with a sales rep at Sweetwater for the first time, I decided to ditch Logic Pro running my rack-mounted MOTU 896HD and buy a Presonus StudioLIve 16.4.2 mixer with the Presonus DAW, Studio One. I also bought some cables and other odds & ends.
It's important to note that this occurred during the time Apple was phasing out their PowerPC line of Macs, and I used both a PowerPC-chip iMac and an intel-chip iMac.
Upon receipt of the mixer, I immediately checked its system firmware. It was old, so I chose to update the firmware from my G4-chip iMac. This was a mistake. I bricked the mixer. DOA. Toast. The firmware update stated near the bottom of the EULA that all firmware updates were to be done from an intel-chip Mac computer. I had just burned $1500. I felt sick.
So I called my Sweetwater guy and tell him I need a repair. He laughs and says he'll send another one out, free of charge, once they receive my dead one, and then gives me a return UPS ticket (and it was a large box for this mixer). I had a new mixer two days later. Apparently, I wasn't the only guy who didn't get the "intel-chip Mac" memo.
Another true story:
I got a marketing email from Sweetwater with a discount for some drum software (for those people who don't or can't record a drum kit, but can play all the other parts). I responded saying to only send me deals on real drums. I got a call from my sale rep a few minutes later and he asked what I wanted. I said a Tama Starphonic Aluminum snare drum. He gave me a deal that equated to 35% off their listed prices for the drum and a very nice Tama snare bag, plus free shipping.
Plus, they toss candy into their shipping boxes.