this is some terrible stuff. I've had my share of horrible service by a drum shop that was similar. Always lying to me and it ended up really shafting me in the end. So I'm very sensitive to these kinds of stories. And therefore I do not plan on sending them any of my business. I judge a business by their worst stories, not their best. And this one (and the other) go below what is acceptable to me.It wouldn't have been that big of a deal, if it I hadn't of ordered it NEW. They told they would replace it, and they would ship another one ASAP, and when I get it I could send the other back. Never heard from them again. The rack doesn't really bother me, especially since you can see it from a crowd, but when I buy something new, I expect it new. When Guitar Center shipped me a new cymbal with a dent in it, I had it taken care of with-in a few days. MidWest Percussion has awesome prices, I can't find anyone that comes close, but for the service I got, it wasn't worth it.