Shedboyxx
Silver Member
I wanted to give credit where credit's due in regards to Evans service.
I recently jumped in on the Best Buy clearance closeouts and picked up a 14" coated Power Center Reverse Dot they were blowing out. I pulled the head partially out of the box while in the store and saw it was as promised a PCRD.
When I got the head home I pulled the head out and then discerned a very slight scratch line across the head. I flipped the head over and held it against the light and could see light through parts of the scratch. The scratch looked like the kind a box cutter might make after going through some cardboard. I speculate this happened after arriving at Best Buy as I've never seen this on any of their other heads.
I contacted the same Evans customer service rep named George Santos who helped me through a different issue I had a while back. After some Q&A he promptly shipped me a brand spankin' new Level 360 PCRD which is now on my snare.
I also believe the head I bought was very old stock not just because of the absence of the 360 logo. It just felt old - like a few years old. The new head sounds great and I'm now off and running.
Thought I would bring this up so we know who is working for our money.
Jim
I recently jumped in on the Best Buy clearance closeouts and picked up a 14" coated Power Center Reverse Dot they were blowing out. I pulled the head partially out of the box while in the store and saw it was as promised a PCRD.
When I got the head home I pulled the head out and then discerned a very slight scratch line across the head. I flipped the head over and held it against the light and could see light through parts of the scratch. The scratch looked like the kind a box cutter might make after going through some cardboard. I speculate this happened after arriving at Best Buy as I've never seen this on any of their other heads.
I contacted the same Evans customer service rep named George Santos who helped me through a different issue I had a while back. After some Q&A he promptly shipped me a brand spankin' new Level 360 PCRD which is now on my snare.
I also believe the head I bought was very old stock not just because of the absence of the 360 logo. It just felt old - like a few years old. The new head sounds great and I'm now off and running.
Thought I would bring this up so we know who is working for our money.
Jim