Whenever I take my wife to/drive past "the store" it's always packed. Like a line around the building packed.The city of Denver set a weed sales record. Outpaced alcohol sales 2:1.
When I look around, it seems that Sweetwater's prices are never higher than most other sellers...usually the same. The BEST customer service is where it's at.It seems Sweetwater is benefiting from Guitar Center's failures. Businesses tend to cannibalize each other over time. The music industry hasn't grown larger. Sweetwater is just being smart right now. I've bought from them. A few years ago they always seemed to have the highest prices. But their customer service was insanely good. To the point that they adtually called me to see if I was satisfied with my purchase. Lately, I'm finding that they are now the most competitive in pricing. But I'm a "instant gratification" type. I like to go into a store, look at what I'm buying and walk out with. There is a Sam Ash near me so what I've done for a few recent purchases is to show them what Sweetwater is charging if cheaper and Sam Ash meets the price.
They will negotiate.Will Sweetwater negotiate on prices if you call? I had heard that they don't and will instead just tout their return policies and customer service. Anybody know different?
Cool. Good to know. I have a rep there that contacts me once in awhile but I really haven't needed anything lately. I bought a Renown RN2 awhile back that was a killer deal.They will negotiate.
Some brands require their MAP on the Sweetwater web site and mailers. The only way to get around this is to call.
^This. My local shop rarely has what I’m looking for and it’s 30 minutes away. I try to buy there, but I’ve been using Sweetwater a lot more lately. Especially since the pandemic.Try to hit up your local shop as best as you can, but if they say, "We can order it", well...so can you.
What really sucked was that there was a guitar shop Right Across the Street from him at the time.I was young and new to dealing with people... took it in for repair work...neck... got runaround, stalled and screwed
Years ago I received one of their emails with deals on drum software & samples. I emailed back and said “I don’t use toys. If you ever have a deal on real drums, let me know." About five minutes later my sales "engineer" called and asked what I wanted. I said, "Tama Starphonic Aluminum." While on the phone he tells me, "Ok. $100 off our price and I’ll throw in a Tama premium drum bag."Cool. Good to know. I have a rep there that contacts me once in awhile but I really haven't needed anything lately. I bought a Renown RN2 awhile back that was a killer deal.
I've never tried on their site/app. But, whoever is in charge of their eBay sales gives me deals all the time. I just got $20 off a Ludwig Speed King bass pedal. And, I LOVE being in the same state as Sweetwater, my pedal got to me Overnight.Will Sweetwater negotiate on prices if you call? I had heard that they don't and will instead just tout their return policies and customer service. Anybody know different?
I've done a lot of catalog photography for several mail-order retailers and the companies were all the same: a huge warehouse with busy people & forklifts with an attached office area filled with a cubicle farm and worker drones with headphones. A slow death by any stretch. The Sweetwater facilities are about as opposite as you can get. It blew my mind when I walked in the front door. Besides having a killer showroom, they have an excellent cafeteria serving very healthy food, a full barista bar, a gym, a salon, a masseuse, a virtual golf game, an arcade, and a state-of-the-art recording studio. The amenities are for the employees and their guests, and for their spouses and families. It was not unusual to see sales & warehouse peeps having lunch with their families, their kids playing in the arcade area, etc.I've bought from them, I may again.
I dislike some aspects of their corporate culture, and I could do without the phone calls, but I may shop there again.