With all the negativity around poor customer service recently on this forum, I thought it wise just to post up my account of exceptionally good customer service.
I've been modifying an old 80's Pearl Export that I've had for a couple of years. It was gifted to me at the time but was in fairly poor condition - although the shells were still fine. I put the kit to use as a 16" bass 'bop' kit with 10" and 12" toms and I've used it this way for a while. I recently decided to re-cover them and I've been doing that for the last couple of days.
The kit in question was a seven piece so I have two more toms (and a bass drum, as well as a snare) to put into action. As a result, I needed to order a couple of parts - vent grommets and tension rods - for the other toms.
Yesterday, I went onto http://www.drumbuilder.co.uk and ordered some small parts from them. The prices were more than reasonable and I've had good luck with them in the past. This morning I received the parts! I ordered them in the early afternoon yesterday! I paid using PayPal and received a purchase confirmation email and a shipping confirmation email. I was pleasantly surprised to receive the items and will certainly use them again in the future if I need any parts. The parts are very high-quality and I have nothing but good things to say about the service.
Has anybody else been surprised by a level of customer service like this? This strikes me as 'standard' practice for this company and there was no song and dance, just straightforward efficiency. Fantastic.
I've been modifying an old 80's Pearl Export that I've had for a couple of years. It was gifted to me at the time but was in fairly poor condition - although the shells were still fine. I put the kit to use as a 16" bass 'bop' kit with 10" and 12" toms and I've used it this way for a while. I recently decided to re-cover them and I've been doing that for the last couple of days.
The kit in question was a seven piece so I have two more toms (and a bass drum, as well as a snare) to put into action. As a result, I needed to order a couple of parts - vent grommets and tension rods - for the other toms.
Yesterday, I went onto http://www.drumbuilder.co.uk and ordered some small parts from them. The prices were more than reasonable and I've had good luck with them in the past. This morning I received the parts! I ordered them in the early afternoon yesterday! I paid using PayPal and received a purchase confirmation email and a shipping confirmation email. I was pleasantly surprised to receive the items and will certainly use them again in the future if I need any parts. The parts are very high-quality and I have nothing but good things to say about the service.
Has anybody else been surprised by a level of customer service like this? This strikes me as 'standard' practice for this company and there was no song and dance, just straightforward efficiency. Fantastic.