I ordered some parts and heads from drumfactorydirect.com for a little restoration project I've got going on. They had the best prices on the stuff I needed and the volume of my order qualified for free shipping. I placed the order on a Friday morning and the items arrived at my house Tuesday evening. One of the heads I ordered was defective, so I contacted them that night through their web form. They had a replacement on its way to me within a business day, no questions asked. These guys were really easy to do business with, and stood behind their merchandise. They'll have my business from now on.