Ron this has been hard to watch.
I'm a big fan of being a squeaky wheel.
At this point I would consolidate all your thoughts and your original order documentation into an email with the following people involved:
Ryan Thorpe <firstname.lastname@example.org>
And whatever customer service email you may have uncovered in your request - toss a high importance flag on there and cite this page as your guide:
Check out the Returns & Exchanges | Help Center page at Sweetwater — the world's leading music technology and instrument retailer!www.sweetwater.com
If we determine the unit failed under warranty within 30 days of purchase, we will cover shipping costs within the US to replace the unit for you.
All you'll be asking for is either a like kind exchange (if you wanted to try another version of that kit...which I'm not sure I would) or a refund - which they should be able to process no problem.
While I doubt that Chuck or Ryan check those emails often - the person that does might be scared enough to see who is on the list that they can take action.
My final piece of advise is the same I remind myself of anytime I have issues like this : It's not a matter of IF it will get taken care of, but when. So just take a moment and relax and you'll get this straightened out.
I, like many, am surprised at Pearl's QC on this unit and REALLY surprised at the length of time Sweetwater has taken to respond...usually they've been super quick for me.
This is very helpful, thank you!