I want to share my Roadshow support experience here. I think I made a brief reference but without details.
I own 2 Roadshow kits, and I have loved them. With heads replaced and a proper tuning, they sound great, and they are nice and light. I found them to be the perfect gig kits.
After some years, one kit developed a crack in the bass drum. I don't remember exactly how many years I had it at the time, but it was a few/several - I'm sure it was more than whatever the warranty might be on those drums. I wrote to Pearl, not called, the response was immediate and quite satisfying. They asked me to send a picture of it. After I sent that, they immediately said they would replace the bass drum. The only caveat was that it would take a significant amount of time, because they needed to special order a bass drum only from the factory.
It did indeed take a few months, but they shipped me a brand new, perfect Roadshow bass drum - with not even a mention of shipping.
Over the years, I have had several situations where I reached out to them for some kind of support, and the support was always stellar.
Glad to hear the story of this thread ends the way it should.
Thanks for sharing! That is definitely great service!