Never had issues with the store. We have one in a neighboring town and I will often stop in when I need something in a pinch. I prefer to buy things online. Buying sticks, heads, and basic things there is no problem. The prices aren't too high or anything and you can buy some decent, barely used equipment. My band has purchased a Presonus Firestudio and a Peavey mixer for next to nothing and they have a nice protection program for a few extra bucks that insures against the previous owners negligence. Never had a bad experience, but I prefer to pay a little less online.