Old Dog new Cans
Senior Member
So, last week I finally decided I'd re-wrap a couple shells. I called Bum Wrap Co. 4 times over a 4 hour period. Probably seems excessive, but I was ready to buy, let's do this before I change my mind or Walopus emails back (which is part 2 btw). I also had Murray from Bum Co.'s cell #. I nearly bought some wrap last year, he had called me back, said txt or call whenever. By the 5th call I was wondering if it was a holiday on the East coast or something? What the heck. I even tried twice, to simply buy what I wanted from their website. Paypal approved, get back to the site, "ERROR". Oye Now I'm just kinda disgusted at the whole situation, but then Murray calls. Awesome. Get my order in, etc etc, sorry blah blah whatever. All good now, no worries.
I ordered some Red psych mod or ??? Called him back the next morning and said, just change it to Bubinga. He txtd me immediately with "Got It!"
So at this point, I'm happy, everything is good.
I get the wrap Wednesday, at it is NOT bubinga. It's not even bubinga fade, which I could easily live with, it was a toss up with those two wraps. But, he sent me something, well it wasn't bubinga, bubinga fade, or the red psych mod. It was very, brown. I was going for something with a reddish tint (to sit with my new custom built 20" bass drum--has a red tint and stain, thing).
He txtd me back yesterday after I called and explained the mistake. He apologized and said it was his fault. He'd get the bubinga sent out today.
So I called. Left a message, hoping he'd give some email confirmation that the replacement and correct wrap would be sent. Nothing as of yet.
And the Walopus remark. . .It took them 7 or 8 days to get back to me with a "we can't do that" email. I was wondering if they could "one off" a wood grain with the proper pics.
Is this the result of The Internet? These types of problems. Walopus doesn't even provide a phone number. But, not contacting customers in a more timely fashion. Maybe I'm a jerk of a customer, I don't know. My money's good.
There is too much tech in our world today, for it to take a business a week to reply to an email. And, Bum's website still has 2018 price listings and obviously has problems because it denied a Paypal purchase. STAY UPDATED!!!!
Do you all run into similar problems? Has anyone else had problems with Bum Co? I posted similar on a diff forum and there were a handful of guys with similar experiences.
I ordered some Red psych mod or ??? Called him back the next morning and said, just change it to Bubinga. He txtd me immediately with "Got It!"
So at this point, I'm happy, everything is good.
I get the wrap Wednesday, at it is NOT bubinga. It's not even bubinga fade, which I could easily live with, it was a toss up with those two wraps. But, he sent me something, well it wasn't bubinga, bubinga fade, or the red psych mod. It was very, brown. I was going for something with a reddish tint (to sit with my new custom built 20" bass drum--has a red tint and stain, thing).
He txtd me back yesterday after I called and explained the mistake. He apologized and said it was his fault. He'd get the bubinga sent out today.
So I called. Left a message, hoping he'd give some email confirmation that the replacement and correct wrap would be sent. Nothing as of yet.
And the Walopus remark. . .It took them 7 or 8 days to get back to me with a "we can't do that" email. I was wondering if they could "one off" a wood grain with the proper pics.
Is this the result of The Internet? These types of problems. Walopus doesn't even provide a phone number. But, not contacting customers in a more timely fashion. Maybe I'm a jerk of a customer, I don't know. My money's good.
There is too much tech in our world today, for it to take a business a week to reply to an email. And, Bum's website still has 2018 price listings and obviously has problems because it denied a Paypal purchase. STAY UPDATED!!!!
Do you all run into similar problems? Has anyone else had problems with Bum Co? I posted similar on a diff forum and there were a handful of guys with similar experiences.