M
Matt Bo Eder
Guest
I was in my local music store today and saw they had a DW Performance kit on a rolling dolley. I asked what that was all about and the clerk said the customer was returning it because he couldn't get it to sound right. And since the customer owned a DW Collector's kit, he felt the DW Performance kit didn't give him what he wanted.
After a few more questions, the clerk told me that this customer usually likes Pinstripe heads, and when the clerk offered to give him a set of pinstripes, he still refused to keep the kit. I took a drum key and tuned up that kit in ten minutes with the ambassador-heads it had on there, and no one in that drum department complained about the 'sound'.
I was really surprised that the buyer didn't want the pinstripe heads, because 1) that's what you said you used. And 2) it's a DW PERFORMANCE kit - if you wanted it to be a Collectors kit, I'd think you would've just bought another Collectors kit.
Luckily, this customer bought from a store with a return policy, and I guess he was perfectly within his rights to do so. But buying something almost like what you play, and then to not even put the heads you like on it to begin with, just to me, sounds really dumb.
I would understand if there was some glaring defect, or hidden damage, but that wasn't the case. He bought it, decided he didn't like it without trying his options, and returned it. Part of me believes this guy bought it for a gig, used it on the gig, and is now returning it. Dumb.
After a few more questions, the clerk told me that this customer usually likes Pinstripe heads, and when the clerk offered to give him a set of pinstripes, he still refused to keep the kit. I took a drum key and tuned up that kit in ten minutes with the ambassador-heads it had on there, and no one in that drum department complained about the 'sound'.
I was really surprised that the buyer didn't want the pinstripe heads, because 1) that's what you said you used. And 2) it's a DW PERFORMANCE kit - if you wanted it to be a Collectors kit, I'd think you would've just bought another Collectors kit.
Luckily, this customer bought from a store with a return policy, and I guess he was perfectly within his rights to do so. But buying something almost like what you play, and then to not even put the heads you like on it to begin with, just to me, sounds really dumb.
I would understand if there was some glaring defect, or hidden damage, but that wasn't the case. He bought it, decided he didn't like it without trying his options, and returned it. Part of me believes this guy bought it for a gig, used it on the gig, and is now returning it. Dumb.