Bo Eder
Platinum Member
Ok general shipping question for those of you who have bought used and had something arrive broken in shipping:
In this case, I have a broken bass drum hoop (that I don’t mind getting fixed) and the principle should be in getting some kind of compensation for it. The seller simply put the drum on a Tuxedo bag, then put it in a 24x24x24 box, stuffed newspapers around it and sealed it up.
obviously, for a 22” bass drum, this is not the 4” standard around the item that UPS and FedEx tell you to do.
now, I have a broken hoop, and the seller has contacted UPS but is telling me to get in touch with UPS to take care of this because I have the broken item and the packing.
problem is, the box shows no damage, this is a stress break (or he broke it before he put it in the box, hard to say), and I know they’re gonna laugh when they see there’s NOT 4” of space around the item.
how would you proceed? I’ve asked the seller for the case # to reference when I call UPS, but haven’t heard back on that issue.
I’m just wondering if I should waste any effort on this. But the principle, right?
In this case, I have a broken bass drum hoop (that I don’t mind getting fixed) and the principle should be in getting some kind of compensation for it. The seller simply put the drum on a Tuxedo bag, then put it in a 24x24x24 box, stuffed newspapers around it and sealed it up.
obviously, for a 22” bass drum, this is not the 4” standard around the item that UPS and FedEx tell you to do.
now, I have a broken hoop, and the seller has contacted UPS but is telling me to get in touch with UPS to take care of this because I have the broken item and the packing.
problem is, the box shows no damage, this is a stress break (or he broke it before he put it in the box, hard to say), and I know they’re gonna laugh when they see there’s NOT 4” of space around the item.
how would you proceed? I’ve asked the seller for the case # to reference when I call UPS, but haven’t heard back on that issue.
I’m just wondering if I should waste any effort on this. But the principle, right?