Ego Drum Supply

[TColumbia37]

Has anybody ordered from them recently?

I ordered new lugs for my floor tom about a year ago (white satin powder coat), and it was a pleasant experience. While they're a bit expensive, they are great quality, and had great service.

A few weeks ago, I placed an order for the same lugs for the rest of my kit. I tried emailing them before doing so to check on the lead time, and to make sure they were even still doing things, as their website hasn't been updated since the first time I saw it. I never heard anything back, so just went out on a whim and ordered them.

The following week, I called them to check on the order, and the girl I talked to was very pleasant, and quick to answer my questions. I was told they would ship the following week, and I would receive a tracking email.

The following week (last week) came, and I heard nothing, so I called them, and they told me I would have them at my door this week, for sure. So, I waited, got no email, and I've been trying to call them for the past couple of days, but always get stuck on hold, and nobody ever answers the phone. My initial thought is that, maybe they closed down for the week, on account of the memorial day weekend.

So I'll call them first thing on Tuesday, and see what the status is. I'm very disappointed right now, as I am in a bit of a pickle, and cannot play drums until I get these lugs, and my band has shows booked, that are fast approaching.

Has anybody had any experience with this company, be it good or bad? Feedback?



UPDATE: I JUST finally got an email today telling me that my order shipped today. Hopefully I will see my new lugs sometime next week, and I'll get to play my drums again. It's been killing me not being able to play.

[porter]

The only negative things I hear about them are really what you describe. Additionally, every story has one thing in common- a non-normal hardware finish (aka not brass, chrome, etc). From what I hear, they try to stretch out the times for shipping and such so they can send as much hardware to the coater's place as possible at one time (as the powder-coating business charges by the hour, not the piece). A fairly questionable business process, but it's how they keep their prices down. Ideally they would tell you about this and give you a definite date when they're getting coated, but they don't, so...

[TColumbia37]

Originally Posted by porter

The only negative things I hear about them are really what you describe. Additionally, every story has one thing in common- a non-normal hardware finish (aka not brass, chrome, etc). From what I hear, they try to stretch out the times for shipping and such so they can send as much hardware to the coater's place as possible at one time (as the powder-coating business charges by the hour, not the piece). A fairly questionable business process, but it's how they keep their prices down. Ideally they would tell you about this and give you a definite date when they're getting coated, but they don't, so...

That makes sense. I can't really complain when the powder coating comes at no charge. I imagine the lugs are so expensive to kind of balance that out. Then again the mini tubes are about the same price as other chrome lugs I've seen. Overall a good deal of you have the time to wait for them.

[Deathmetalconga]

Originally Posted by porter

The only negative things I hear about them are really what you describe. Additionally, every story has one thing in common- a non-normal hardware finish (aka not brass, chrome, etc). From what I hear, they try to stretch out the times for shipping and such so they can send as much hardware to the coater's place as possible at one time (as the powder-coating business charges by the hour, not the piece). A fairly questionable business process, but it's how they keep their prices down. Ideally they would tell you about this and give you a definite date when they're getting coated, but they don't, so...

There are three things available to the customer: Quality, speed and low price. You may only have two. But you should expect two. Sounds like Ego gives you quality and price at the expense of speed. I have one of their throwoffs and it's awesome - every bit as good as a Trick or Nickel. I got it on Craigslist for $20 so I've never had to deal with them.

[porter]

Originally Posted by Deathmetalconga

There are three things available to the customer: Quality, speed and low price. You may only have two. But you should expect two. Sounds like Ego gives you quality and price at the expense of speed. I have one of their throwoffs and it's awesome - every bit as good as a Trick or Nickel. I got it on Craigslist for $20 so I've never had to deal with them.

Absolutely, and I shouldn't have to deal with the speed issue when I order my stuff since I want it all raw aluminum :)