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  #1  
Old 10-01-2011, 06:48 PM
twowheelz twowheelz is offline
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Default My Aquarian Drum Head Experience

Let me say first its good to be here. I Have been a aquarian user for many years. I thought I would try the super kick 2 bass head. I bought it from Explorer Percussion's, local. A week after installing it it started to crack on the outer level. A Week? I'm not a power drummer using the felt side of the beater as well. A bit upset I took it back to the store. To put it lightly I was kicked to the curb. Told there was nothing that can be done. "We don 't know if you did it" I was told. Come on who goes around abusing their equipment? Well I don't. Anyway letting them know how I felt about that deal I came back home. Thinking the patch they talked me in to would have to do. After debating this for awhile I decided to go to Aquarians web site. looking around I noticed there was a super kick 3. Thinking about getting it I came across the Contact Us link. So what the hell. I wrote as many words as I could in the form. And let it go at that. The following day, yesterday, going through my emails here is a response from Aquarian. Call me - from Ron Burns. I thought what do I have to lose. So as it was ringing I was ready for a recording. Nope. Mr. Burns answers. I went on to explain what the deal was and I wasn't at all happy. After explaining to me that they had switched material companies a year ago this item I bought could have been sitting at the stores shelf for a long time making it brittle. So buying this line I asked what can be done since the store wouldn't replace it? He said I'll send you a new one from our new material at no charge. My jaw dropped as I was used to arguing with people to get my money's worth out of my purchase, what ever it was. We talked for some time. Real nice guy. Took all my information and said he would call in a couple weeks to see how I liked it. What a great experience. Also he asked how did it feel to be able to call up a company and be able to talk to the CEO. Huh? Holy crap. That was great! What a down the earth guy and concerned in every way about his customers. Well thats my great experience with a Great company Aquarian Drum heads.
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  #2  
Old 10-01-2011, 08:12 PM
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Default Re: My Aquarian Drum Head Experience

This is one of MANY stories I've heard about Roy Burns himself tending to his customers... it makes me want to try more than the Superkicks (especially since they're not really my thing anymore) simply because I know as far as customer service goes I'll be 100% set.
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  #3  
Old 10-01-2011, 08:20 PM
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Default Re: My Aquarian Drum Head Experience

Roy is The Real Thing.
He is loved and admired in the industry for his hands on approach.
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  #4  
Old 10-02-2011, 12:28 AM
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Default Re: My Aquarian Drum Head Experience

Uncommon in the industry.

VERY Common with Roy and Aquarian. That means 'common' as in practice for Aquarian.

Exceptional
when compared to how most of us are treated in the majority of customer service issues with big boxers and online experiences.

Roy is great and I speak from personal experience.

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  #5  
Old 10-02-2011, 12:46 AM
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Default Re: My Aquarian Drum Head Experience

Just because of this post, I'll be buying them next time I replace my heads. I will ALWAYS support a company that puts the customer first. And why not, I've been curious about Aquarian for years. I have the Superkick 2 on my kit and it's been wonderful.
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  #6  
Old 10-02-2011, 12:49 AM
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Default Re: My Aquarian Drum Head Experience

This isn't the first time I've heard about Roy Burns doing just this. It really is exceptional customer service and it really shows what a great company can do; even without a dominant market position.
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  #7  
Old 10-02-2011, 05:42 AM
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Default Re: My Aquarian Drum Head Experience

I've called DW Drums often, but have never spoken to John Goode. I wonder if he'd give me the time of day if I asked for him...

This just makes my SKII sound that much better. In fact, same for the Super 2's and Response 2's on my Toms.

Still got the Evans ST on the snare...and looking for an Aquarian DOUBLE ply snare head with some control, but not too much or too dry (like the Evans HD Dry).

Suggestions welcome...
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  #8  
Old 10-02-2011, 06:00 AM
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Default Re: My Aquarian Drum Head Experience

loved this story! i've been recently using aquarian heads (switch from remo) since about 1yr ago, and i don't regret anything! i changed because i liked the sound of the drum heads a lot more, but this is just a winner!
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  #9  
Old 10-02-2011, 12:14 PM
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Default Re: My Aquarian Drum Head Experience

Excellent story!

I took a leap of faith and purchased a Superkick II for the batter side of my 16" bass drum and couldn't be happier indeed. That in tandem with a Remo Fiberskyn PS3 Reso head makes it sound like a canon.

I should look more into their heads to see what options exist.
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  #10  
Old 10-02-2011, 02:01 PM
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Default Re: My Aquarian Drum Head Experience

I had a similar experience with Evans. Bought a spare head online, didn't try using for a few months well outside the return window, had some trouble with it, so I sent Evans an email and boom, they sent me a new head, no hesitation at all. Very happy with their customer service.

Last edited by Soupy; 10-03-2011 at 07:21 PM. Reason: Rephrased for clarity.
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  #11  
Old 10-02-2011, 03:52 PM
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Default Re: My Aquarian Drum Head Experience

Yep, similar thing happened to me awhile back.
My questions on the website weren't that "important" to get a response from the CEO, so I had to call just to see if I would really get to talk with him.
I was surprised when he answered the phone too!
He answered all my questions and gave me very good advice on product selection.
He was in no rush to get me off the phone and when he found out about my Rogers set, was happy to tell me some "back in the day" stories about his time with the company, which was very cool.
You won't see anything but Aquarians on my drums - thanks Mr. Burns!
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  #12  
Old 10-02-2011, 04:11 PM
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Default Re: My Aquarian Drum Head Experience

That must have been great to speak with someone with so much knowledge about Rogers from back when.
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  #13  
Old 10-02-2011, 04:42 PM
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Default Re: My Aquarian Drum Head Experience

Not surprised one bit by your story.

I met Roy many years ago and he was great. He (and the company) really cares about his customers.

So, how is the new head?
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  #14  
Old 10-02-2011, 04:53 PM
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Default Re: My Aquarian Drum Head Experience

That's awesome! Makes me want to try more of their heads. Never tried the Superkick but I just put a coated Aquarian on one of my snares 'cause I remember I had one on there many years ago and the coating lasted forever.
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  #15  
Old 10-02-2011, 04:58 PM
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Default Re: My Aquarian Drum Head Experience

I really wish I liked the sound of the Aquarian heads, because I love stories like this one! It's the right way to do business, in my opinion.
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  #16  
Old 10-02-2011, 05:08 PM
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Default Re: My Aquarian Drum Head Experience

So did you go back to the store and let them know that they could have done that for you. That would have been my first stop. Right to the store manager to give him and his staff a lesson on customer service.
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  #17  
Old 10-02-2011, 06:01 PM
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Default Re: My Aquarian Drum Head Experience

Quote:
Originally Posted by GRUNTERSDAD View Post
So did you go back to the store and let them know that they could have done that for you. That would have been my first stop. Right to the store manager to give him and his staff a lesson on customer service.
2nd this...not the way to serve your customers
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  #18  
Old 10-02-2011, 06:26 PM
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Default Re: My Aquarian Drum Head Experience

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Originally Posted by BigDinSD View Post
2nd this...not the way to serve your customers
I agree, but a retailer cannot always get the same service from a manufacturer that an end-consumer can. (probably NOT the case with Aquarian, though.) I know this to be true because part of my job is trying to get credit from manufacturers for all the defective product people return to us.

Businesses have to make their own decisions about acceptable loss vs customer service.
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  #19  
Old 10-03-2011, 06:30 PM
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Default Re: My Aquarian Drum Head Experience

Roy is a stand up guy. I've talked to Roy a couple of times about product questions. Glad to hear about you experience. Thanks for sharing.
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  #20  
Old 10-03-2011, 07:47 PM
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Default Re: My Aquarian Drum Head Experience

This is so refreshing to hear. Roy is a stand up guy.
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  #21  
Old 10-03-2011, 07:57 PM
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Default Re: My Aquarian Drum Head Experience

I experienced that Aquarian customer service too. Two years ago, I got a defective texture coated, send an email, received a reply from Roy Burns asking me to call him. Talked little bit over the phone and told me to call the Canadian distributor and they would send me 2 (yes two) texture coated 14" for my snare drum.

I was, I am and I'll be an Aquarian user... even preacher ;-)
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  #22  
Old 10-03-2011, 08:00 PM
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Default Re: My Aquarian Drum Head Experience

I wish he was CEO of Remo...*sigh*

-Kyle
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  #23  
Old 10-03-2011, 09:07 PM
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Default Re: My Aquarian Drum Head Experience

Quote:
Originally Posted by The Scorpio View Post
I wish he was CEO of Remo...*sigh*

-Kyle

I wish you'd use Aquarian drum heads ;-)
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  #24  
Old 10-04-2011, 02:01 AM
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Default Re: My Aquarian Drum Head Experience

This is why I've been using Aquarian heads since 1994. The best in the industry in all areas.
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  #25  
Old 10-04-2011, 03:02 AM
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Default Re: My Aquarian Drum Head Experience

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Originally Posted by simmsdn View Post
This is why I've been using Aquarian heads since 1994. The best in the industry in all areas.
I agree 100%, Ive been an aquarian user since 1999, tried the others a couple times since but cant get the sound and longevity I get with aquarian, not to mention they cost a lot less.
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  #26  
Old 10-04-2011, 03:12 PM
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Default Re: My Aquarian Drum Head Experience

Thats a cool experience with customer service. I love my Studio X's and Super kick 2.
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  #27  
Old 10-15-2011, 03:57 AM
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Default Re: My Aquarian Drum Head Experience

Another reason it makes me proud to be an Aquarian user! The same principal goes for Saluda cymbals, I sent in an e-mail about their trade in program and the founder of the company e-mailed back and arrange the trade :P of course, Aquarian's a much bigger operation.

And about the drum head, I've actually heard that these kinds of problems with their kick-heads are pretty common, weird.
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  #28  
Old 10-15-2011, 04:07 PM
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Default Re: My Aquarian Drum Head Experience

Quote:
Originally Posted by Pat Mastelotto - Fan View Post
And about the drum head, I've actually heard that these kinds of problems with their kick-heads are pretty common, weird.
I have been using Aquarian for almost 12 years and never had a problem with any of their heads and the salesmen at Long & McQuade told me they have less problems with Aquarian heads than any of the other brands.
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  #29  
Old 10-15-2011, 04:10 PM
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Default Re: My Aquarian Drum Head Experience

I think it's great that Roy handles problems and for Evans, Evansprez, is a member of our forum. Word has a way of getting around when handled the proper way. Cudos to them both.
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  #30  
Old 10-21-2011, 02:41 PM
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Default Re: My Aquarian Drum Head Experience

Yeah, Aquarian pretty much rocks the house.


And...

Quote:
Originally Posted by The Scorpio View Post
I wish he was CEO of Remo...*sigh*

-Kyle

Aquarian sounds better, feels better, and lasts longer. Make the switch!
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  #31  
Old 10-25-2011, 07:42 PM
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Default Re: My Aquarian Drum Head Experience

Ive had the same experience with Thomann, a remo ps3 bassdrum head ripped after about two weeks, so I sent them an email with a couple of pictures attached and a week later I had a brand new ps3 head in my hands, as well as a Remo falam slam patch!
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  #32  
Old 01-16-2012, 09:23 AM
The Cheat Is Not Dead The Cheat Is Not Dead is offline
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Default Re: My Aquarian Drum Head Experience

I registered here directly after seeing this thread and reading all the glowing things about Aquarian and Roy Burns. I'm sold on Aquarian now, simply because of these testimonies. I'm gonna get one of those new Super-Kick 10 heads, stat. Thanks guys.
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  #33  
Old 01-16-2012, 09:48 AM
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Default Re: My Aquarian Drum Head Experience

I have called Aquarian to ask questions twice and both times spoke with Roy. Both times he was super nice and super helpful.

In my opinion Aquarian makes superior drum heads to everyone else.
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  #34  
Old 01-16-2012, 05:51 PM
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Default Re: My Aquarian Drum Head Experience

Thanks for sharing the cool story. If that had happened to me, I would become a life-long Aquarian user. However I like the sound I get from my current heads. Peace and goodwill.
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  #35  
Old 01-18-2012, 05:43 AM
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Default Re: My Aquarian Drum Head Experience

Just another example of why Aquarian is Bad-Ass :)
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  #36  
Old 02-03-2012, 10:04 PM
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Default Re: My Aquarian Drum Head Experience

I have heard the same things about Roy and Aquarian.

My experience has been that if you get a bad head it goes quick,otherwise it lasts forever.

Might just be my imagination but they seem to take a little longer to settle/play in.

Even if you don't play them it is nice that they are out there raising customer svc standards and hopefully putting a little pressure on the Big 2.
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  #37  
Old 02-04-2012, 12:59 AM
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Default Re: My Aquarian Drum Head Experience

Quote:
Originally Posted by JesusMySavior View Post
Yeah, Aquarian pretty much rocks the house.


And...




Aquarian sounds better, feels better, and lasts longer. Make the switch!
+1 on that plus they can usually be had for less money as well.
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  #38  
Old 02-10-2012, 08:48 PM
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Default Re: My Aquarian Drum Head Experience

I'm on the bandwagon. I've been using Aquarian for over a decade and haven't regretted a single purchase. No quality problems until yesterday when I received a bad coated Super 2 which had a giant air pocket between the plies (rattled when tapped). I sent them a message through their website last night and Roy called me this morning. He asked me where I ordered it from and deduced that it was probably older mylar causing the problem. He gladly offered to send a replacement at no cost and wanted to make sure that I was being taken care of.

Top notch guy and company!
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  #39  
Old 02-10-2012, 11:49 PM
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Default Re: My Aquarian Drum Head Experience

Hearing all these glowing comments makes me wish the prices of Aquarian in my country weren't so high. The local retail chain that sells them exclusively seems to think they are luxury items, and prices them accordingly. Also I wish the local chain actually put some stocks in their stores. Its like getting just a 14" texture coated is such a big deal that I have to wait for a callback while they scour their main warehouse and other branches.

Hmmmmmm ... maybe an email to Ron Burns might turn things around.
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  #40  
Old 03-24-2012, 02:17 AM
SirLagsALot711 SirLagsALot711 is offline
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Default Re: My Aquarian Drum Head Experience

Well, I've been a firm believer in Remo for the past few years, and i LOVE the sound of pinstripes on toms, but i've been having issues with my remo powerstroke pro. Due to the awesomeness of this thread, i actually just got back from guitar center where i bought a superkick 2 and regulator resonant. I put them on, tuned them up, (added the superkick pad) and HOLY CRAP THAT WAS EXACTLY WHAT I WANTED. I'm sold on Aquarian. As soon as i can afford it i'm going to rehead my kit with some good aquarian heads (i'll have to look around and research what types...or maybe someone can help me out with some suggestions?). After reading about how the CEO of Aquarian truly cares about his clients, and takes care of them, combined with the fantastic sound, they've just gained a customer for life!
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