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Old 01-26-2011, 10:39 PM
ardvark16 ardvark16 is offline
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Join Date: Feb 2009
Posts: 2
Default Evans Rocks! Awesome Cust Service

Hi everybody, I just wanted to post about my good experience with Evans and give them props for being such a stand up company. I got an Emad for my set last year and the foam ring kept falling apart. I emailed Evans and they sent me new rings. It did it again, I didn't bother to write since I just taped the ring together and played it that way for a while. I was recording recently and the head just sounded awful. The foam ring was flapping etc. so I emailed them again. They shipped me a brand new (new design) head free of charge. That's what I call service. I only wish more companies would stand by their products and their consumers like this. Oh, and the new head sounds great, lots of thud with a nice full sound, not too boomy but very loud.
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Old 01-26-2011, 10:47 PM
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razorx razorx is offline
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Join Date: Apr 2007
Location: Phillipsburg, NJ USA
Posts: 2,217
Default Re: Evans Rocks! Awesome Cust Service

My dad once got a bad head from aquarian. He emailed them and the next morning received a phone call from Roy Burns and a free replacement head.
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Old 01-27-2011, 01:08 AM
EvansSpecialist EvansSpecialist is offline
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Join Date: Sep 2010
Location: Brooklyn, NY
Posts: 617
Default Re: Evans Rocks! Awesome Cust Service

Customer service is incredibly important to us. We take care of our drummers and we'd love to have more people join our happy family of musicians. Glad to hear that things are going well with the new kick head!
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Old 01-27-2011, 01:11 AM
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Bo Eder Bo Eder is offline
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Join Date: Jun 2010
Location: Southern California
Posts: 11,530
Default Re: Evans Rocks! Awesome Cust Service

That's awesome. Once I got a bad Remo head and they sent over Ed McMahon with a new one and a check for 1.3 MILLION DOLLARS!!!

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