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  #1  
Old 11-07-2008, 06:54 PM
Philb1504 Philb1504 is offline
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Default How to contact Pearl?

I purchased a Pearl Eliminator double pedal about 2 years ago, after approx. 1 year the chain slider bracket broke.
I have been waiting a year now for the part to arrive.
How can I contact Pearl to ask them "whats up?"
I need my pedal, one year is too long.
Can any other brand of pedal's part work?
The Pearl part # is Pr-546.
Thanks.
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  #2  
Old 11-07-2008, 07:25 PM
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Muckster Muckster is offline
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Default Re: How to contact Pearl?

Hmm...a couple clicks on the Pearl website and..... ta dah! http://www.pearldrum.com/Customer-Su...ontact-Us.aspx

You've waited a year for a part?
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  #3  
Old 11-07-2008, 07:53 PM
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Green_Shoes Green_Shoes is offline
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Default Re: How to contact Pearl?

Quote:
Originally Posted by Muckster View Post
Hmm...a couple clicks on the Pearl website and..... ta dah! http://www.pearldrum.com/Customer-Su...ontact-Us.aspx

You've waited a year for a part?
My hero, such a clever guy... :P
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Old 11-07-2008, 09:07 PM
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Muckster Muckster is offline
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Default Re: How to contact Pearl?

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Originally Posted by Green_Shoes View Post
My hero, such a clever guy... :P
Oops, didn't mean to be a smart ass...well ok maybe i did.


I assume contact cannot be made with entity the part was ordered from?
Hope no money was put down.
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  #5  
Old 11-07-2008, 11:51 PM
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Green_Shoes Green_Shoes is offline
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Default Re: How to contact Pearl?

Quote:
Originally Posted by Muckster View Post
Oops, didn't mean to be a smart ass...well ok maybe i did.


I assume contact cannot be made with entity the part was ordered from?
Hope no money was put down.
Well, my point was more - why couldn't he look on the Pearl website?
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  #6  
Old 11-08-2008, 02:30 PM
Philb1504 Philb1504 is offline
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Default Re: How to contact Pearl?

Sorry I did not make myself clear, I am from Canada and my contact is Erikson music.
I have tried to contact them through their website and they will not reply to me.
I was wondering if there was a Pearl head office?
If I contact Pearl USA surely they will redirect me to Erikson music.
Nobody likes a run around.
Is there such a thing as head office?
Thanks.
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