General Discussion General discussion forum for all drum related topics. Use this forum to exchange ideas and information with your fellow drummers.

Thread Tools
Old Yesterday, 05:43 PM
Acidline303's Avatar
Acidline303 Acidline303 is offline
Join Date: Oct 2013
Location: Chicago
Posts: 97
Default Post your good experiences with manufacturers' service here

I figure there's a whole bunch of threads where we talk about bad experiences when equipment fails, things aren't right, or we can't get the proper help to remedy a situation.

Let's do the opposite here.

I bought some Puresound Custom snares four or five months ago. About that same time I started tearing through resonant side heads on my old Ludwig Supraphonic. After the third or fourth head I was sure something was wrong with the roundness or bearing edge of the drum.It couldn't be my technique, for sure. :)

I shelved the Supra for a day I could have it looked at by someone and moved the snares over to my Spaun maple snare. I was mildly shocked when in my second practice session the bottom head burst wide open. I finally sorted out that there was a rough edge on the snare plate that was puncturing the head as I played. I bought my fifth snare side head at Vics and put some bandaid fabric on each corner of the plate. The head still hasn't failed after a week of playing.

I contacted D'Addario/Evans/Puresound, explained the issue and after some reasonable questioning about why I didn't replace the snares sooner, the rep agreed to send me new snares and two new Evans 300 heads. I honestly expected just to have the rep tell me to send in the defective ones and maybe get a half price credit for new ones.

I'm very happy with the attention given by the company, and was reminded of why I switched to Evans in the first place after they helped me 17-18 years ago.
Reply With Quote
Old Yesterday, 06:19 PM
ncc's Avatar
ncc ncc is offline
Senior Member
Join Date: Feb 2014
Location: Sacramento, California USA
Posts: 344
Default Re: Post your good experiences with manufacturers' service here

I contacted D'Addario/Evans/Puresound/ProMark about stick issues and they were very accommodating and addressed the problem without question.

I contacted Sonor (Germany) about a defection part and got new one from the US Distributor (Hohner) within a couple days, also without question. I have also contacted Sonor Germany about older parts and always received personal to the point replies in a very reasonable time.
Reply With Quote
Old Yesterday, 06:51 PM
Super Phil's Avatar
Super Phil Super Phil is offline
Senior Member
Join Date: Jan 2014
Posts: 110
Default Re: Post your good experiences with manufacturers' service here

A clip broke on a 10 year old SKB road case i have, and they sent me out a new clip right away for free.
Reply With Quote
Old Yesterday, 08:00 PM
Red Menace's Avatar
Red Menace Red Menace is offline
Platinum Member
Join Date: May 2010
Location: AZ
Posts: 1,727
Default Re: Post your good experiences with manufacturers' service here

One of the lugs on my Stage Custom kit broke, the screw that holds the lug to the shell broke off. Yamaha mailed me out a new one for no charge. Great service.
My Kit
Reply With Quote

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are Off
[IMG] code is On
HTML code is Off

All times are GMT +2. The time now is 04:11 AM.

Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Bernhard Castiglioni's DRUMMERWORLD.com