drummerfish
Senior Member
i call b.s. on g.c.'s part. they just didn't want to help out after the sale which is not only poor customer service but unprofessional.
they have numbers to companies. i did a short stint at a g.c. many moons ago so i know the drill. but everything is done by computer and they only know what's in the computer.
what you don't know is g.c. trains their employees to say certain things w/o giving you a direct answer, and that if you call about a small order, they generally don't follow thru with it because its not worth the sale UNLESS you go in the store to order. i even called for price quotes a few times and never got return calls. seriously, i'm not making this up.
i used to work in music retail and a indie drum company. i still have connections but only
recently i had to buy something retail (i had gift cards someone gave me which is the only reason i went there)
after about 5 minutes just trying to look up what i was looking for, i gave the guy the part numbers to my parts and my friend parts (i didn't tell him about my 31 years in the biz) then he called both companies on the spot for pricing and availability.
with g.c. being sold again and being millions in debt, you would think they would be trying hard to make their customers happy.
they have numbers to companies. i did a short stint at a g.c. many moons ago so i know the drill. but everything is done by computer and they only know what's in the computer.
what you don't know is g.c. trains their employees to say certain things w/o giving you a direct answer, and that if you call about a small order, they generally don't follow thru with it because its not worth the sale UNLESS you go in the store to order. i even called for price quotes a few times and never got return calls. seriously, i'm not making this up.
i used to work in music retail and a indie drum company. i still have connections but only
recently i had to buy something retail (i had gift cards someone gave me which is the only reason i went there)
after about 5 minutes just trying to look up what i was looking for, i gave the guy the part numbers to my parts and my friend parts (i didn't tell him about my 31 years in the biz) then he called both companies on the spot for pricing and availability.
with g.c. being sold again and being millions in debt, you would think they would be trying hard to make their customers happy.