That's the difference - "that guy is a dick" is for me a good-enough answer. For you it's not.
No product is "cool" or essential or "best" enough for me to compromise that principle. For me the "best" gear is something that's made ethically by people who, even if they are dicks, at least have the common courtesy to pretend not to be, to be professional.
In a business like this, where "cool" and "best" are so subjective and relative, where the market is awash with "cool products" and "best gear," where there are so many makers of top-flight instruments, what's the point in being less than professional? What's the payoff? Having made top-flight instruments (or, more accurately, having someone else make instruments for you), collecting cool gear used by famous people, and knowing (or having met) lots of famous people is pretty cool. Bully for you. It doesn't give you license to be a jerk. And when you're a jerk, you lose customers who think it's important to be professional.
When you make such a boutique item, you have to realize that your transactions aren't just "cha-ching" episodes. They're relationships. People want to have a relationship with special things they buy, and that means the maker, too. Like I've said before, I've never interacted with the man. I only know him by reputation. That reputation isn't universally positive. Unlike the late, lamented Johnny Craviotto. I guess all I'm saying is it costs nothing to be like Johnny. I'd much rather buy a world-class instrument from someone like Johnny than someone like Ronn.