Let me say first its good to be here. I Have been a aquarian user for many years. I thought I would try the super kick 2 bass head. I bought it from Explorer Percussion's, local. A week after installing it it started to crack on the outer level. A Week? I'm not a power drummer using the felt side of the beater as well. A bit upset I took it back to the store. To put it lightly I was kicked to the curb. Told there was nothing that can be done. "We don 't know if you did it" I was told. Come on who goes around abusing their equipment? Well I don't. Anyway letting them know how I felt about that deal I came back home. Thinking the patch they talked me in to would have to do. After debating this for awhile I decided to go to Aquarians web site. looking around I noticed there was a super kick 3. Thinking about getting it I came across the Contact Us link. So what the hell. I wrote as many words as I could in the form. And let it go at that. The following day, yesterday, going through my emails here is a response from Aquarian. Call me - from Ron Burns. I thought what do I have to lose. So as it was ringing I was ready for a recording. Nope. Mr. Burns answers. I went on to explain what the deal was and I wasn't at all happy. After explaining to me that they had switched material companies a year ago this item I bought could have been sitting at the stores shelf for a long time making it brittle. So buying this line I asked what can be done since the store wouldn't replace it? He said I'll send you a new one from our new material at no charge. My jaw dropped as I was used to arguing with people to get my money's worth out of my purchase, what ever it was. We talked for some time. Real nice guy. Took all my information and said he would call in a couple weeks to see how I liked it. What a great experience. Also he asked how did it feel to be able to call up a company and be able to talk to the CEO. Huh? Holy crap. That was great! What a down the earth guy and concerned in every way about his customers. Well thats my great experience with a Great company Aquarian Drum heads.