Just some dumb kid who didn't know how to handle something like this. Next time, ask to speak with a manager. In a better world, you wouldn't have to do this, but retail and people being what they are, you will often have imperfect situations. If it happens all the time, I'd stay away from a company, but I am willing to cut companies some slack every now and then.
True, in retail chains, it's a bit much to expect the salespeople to be overly-dedicated to customer service, or the products they sell. Sometimes it happens, and it's great when it does, and those are the kind of stores I cheerfully give my business to. But GC has had recurring problems with people who are pretty clueless about the stuff they sell, and that's not a good thing for those of us who know what we want, but may need a little more info.
This is where the independent drum shops and music stores shine, and why so many of us talk about their value. The employees typically include the owner and members of their family, so they are there to stay and building a relationship is easy. Other hired help normally have background in what they sell, so they're more helpful as well. The problem is, shops like that are disappearing due to the economy (and
not because they can't compete with the chains and online stores... business has been just as bad for them, too.)
Sure there are exceptions in both kinds of operations, but the service and knowledge in small shops is more prevalent than in the box stores, or with an online customer service rep.
That said, I do business with GC, but on my terms. That is, I go in looking only for something I know they carry, and that I don't need to have any discussion about. It's been a
long time since I learned anything new from a person behind the counter there, yet I find myself educating their employees from time to time. Maybe I should start collecting a salary!
Bermuda