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  #41  
Old 06-23-2011, 02:14 AM
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theindian theindian is offline
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Default Re: Poor and Insulting Service at LI Drum Center

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Originally Posted by GRUNTERSDAD View Post
and the reason for our $25 minimum on all credit card purchases is to offset the fees from the credit card companies in order to continue to offer these specials to our customers.

But as mentioned above this is not allowed under your Visa merchants agreement.

If I spend 100.00 or 20.00 five times in a month you fees are the same.
Take that Dennis Ricci!
  #42  
Old 06-23-2011, 03:37 AM
KdeBruin KdeBruin is offline
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Default Re: Poor and Insulting Service at LI Drum Center

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Originally Posted by OriginalLIDC View Post
Dear Kenneth,
I’m sorry that your experience at our store this past time was not to your liking. The Long Island Drum Center is always quite busy and it is our goal to satisfy everyone’s needs. The drumsticks that you wanted to purchase were part of our Buy 2 get 1 free promotion and the reason for our $25 minimum on all credit card purchases is to offset the fees from the credit card companies in order to continue to offer these specials to our customers. We appreciate your past patronage and we welcome you back to The Long Island Drum Center at any time. We will be happy to give you a free pair of drumsticks as a token of your past patronage.
Sincerely,
Dennis Ricci- President/Owner of The “Original” Long Island Drum Center
Meh, you lost my business already, and I'm not quite sure this post reflects that you get it. Offer me a pallet of drumsticks and we might be back in business.
  #43  
Old 06-23-2011, 05:11 AM
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Jeremy Bender Jeremy Bender is offline
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Default Re: Poor and Insulting Service at LI Drum Center

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Meh, you lost my business already, and I'm not quite sure this post reflects that you get it. Offer me a pallet of drumsticks and we might be back in business.
I believe you may have just lost your credibility young man.
  #44  
Old 06-23-2011, 08:43 AM
Homeularis Homeularis is offline
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Default Re: Poor and Insulting Service at LI Drum Center

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I believe you may have just lost your credibility young man.
Cant loose what you never had. ;)
  #45  
Old 06-23-2011, 02:50 PM
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Default Re: Poor and Insulting Service at LI Drum Center

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Cant loose what you never had. ;)
Absolutely right .
  #46  
Old 06-23-2011, 03:41 PM
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Pollyanna Pollyanna is offline
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Default Re: Poor and Insulting Service at LI Drum Center

Discounting the ass (ie. the law) I would think that ethically a shopkeeper is entitled to make their own rules about what they'll accept and what they won't as long as the signage is very visible, clear and positioned properly.

It would be a nice goodwill gesture to cut someone a bit of slack on "first offence" with the credit card rule, especially if it's 2.5 x the law. It would be annoying to go out cashless and then find out you can't pay, even though legally you're entitled to. Still, talking about a "pallet of sticks" suggests that the OP's vibe might not have encouraged goodwill.
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  #47  
Old 06-24-2011, 04:09 AM
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0neyellowdrum 0neyellowdrum is offline
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Default Re: Poor and Insulting Service at LI Drum Center

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Originally Posted by KdeBruin View Post
Meh, you lost my business already, and I'm not quite sure this post reflects that you get it. Offer me a pallet of drumsticks and we might be back in business.
I think he got it just fine. You're the one who does not get it.
I deal with people like you all to often. Somehow, someone has ruined your life and the only way to make it up to you is to give you (and you think you are entitled to) way more then you deserve. If it takes a pallet of sticks to get you happy you are lying. Even if they offered you the pallet you would be telling everyone how you bent them over and you still wouldn't do business with them. Just saying.
Take the mans apology, take the mans offer and move on with your little self.
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  #48  
Old 06-24-2011, 05:15 AM
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Default Re: Poor and Insulting Service at LI Drum Center

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Originally Posted by theindian View Post
Take that Dennis Ricci!
A good businessman would never have let this happen. In this business climate he cannot afford to lose even 1 customer like this. He does not lose just this 1, he loses anyone that finds this customer credible.
I think we all know the transaction should have been allowed because of the rules for transactions but, IMO, the transaction should have been allowed so as to not lose a customer. Even if the profit margin took a hit. It is better to make a little profit than none at all and lose a customer. Without customers there is no business.

As the mayor pointed out, the store policy is not in compliance with the rules for transactions. Maybe it is time to review the rules and bring the store policy into compliance and train the staff on the need to satisfy every customer who walks thru the door.
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  #49  
Old 06-24-2011, 01:40 PM
bigd bigd is offline
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Default Re: Poor and Insulting Service at LI Drum Center

That's nothing. Try Steve Weiss sometime. Everyone knows you get rude service even on the phone with them. They pretty much have the classical instruments and print music side monopolized (only because of their large on hand inventory). At least if you're looking for drum set stuff there are lots of other choices.
  #50  
Old 06-24-2011, 03:39 PM
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Default Re: Poor and Insulting Service at LI Drum Center

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Originally Posted by Dr_Watso View Post
Sounded like it was 18 for 3 pair of sticks, which I would consider pretty good if they were decent.
Ah...I missed that. I read it originally as one pair.
  #51  
Old 06-24-2011, 04:00 PM
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Default Re: Poor and Insulting Service at LI Drum Center

That's pathetic. When i have come across a minimum card payment it's usually something like £2.
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  #52  
Old 06-24-2011, 04:29 PM
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Default Re: Poor and Insulting Service at LI Drum Center

For me this sounds good. Thank you Dennis

...let's go back to work and close this thread...

Bernhard


Quote:
Originally Posted by OriginalLIDC View Post
Dear Kenneth,
I’m sorry that your experience at our store this past time was not to your liking. The Long Island Drum Center is always quite busy and it is our goal to satisfy everyone’s needs. The drumsticks that you wanted to purchase were part of our Buy 2 get 1 free promotion and the reason for our $25 minimum on all credit card purchases is to offset the fees from the credit card companies in order to continue to offer these specials to our customers. We appreciate your past patronage and we welcome you back to The Long Island Drum Center at any time. We will be happy to give you a free pair of drumsticks as a token of your past patronage.
Sincerely,
Dennis Ricci- President/Owner of The “Original” Long Island Drum Center
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