Let me start by saying I bought a Pearl E-Pro set and I love the look, feel and the sound. I actually like the sound better then the Rolands I have. The high hat is the weak spot on both but I learn to adapt.
My issue is with the hardware. Pearl is supposed to have the best in the industry but my tom arms will not hold the drums up with out slipping down. I have tightened and tightened and now have stripped the "elbow". I have had these for a total of 3 weeks and I only play them a few hours a week at home. Not to mention the mount brackets that come off the rack itself are loose. I ordered the cast brackets and new "ratchet" style tom arms but this is $150 I really didn't want to spend!
I also noticed a spot on the 10" tom where the wrap is loose and there is an air pocket under it. I haven't looked closely at the others yet.
I tried to join the Pearl forum web site (6 times) and it sent me the confirmation e-mail to complete my registration so I can ask a Pearl representative about these issues but every day it says my user name and password are wrong and I have to sign up again.
I really don't want to speak negatively about Pearl on their FaceBook page or anywhere for that matter but I really was expecting better quality.
This set was a factory refurbished kit direct from Pearl through Amazon but now I can not get any support.
I love the set and the sound but there are issues and I have no idea how to get them resolved except to spend my own money to fix them.
Anyone here have any connections?
My issue is with the hardware. Pearl is supposed to have the best in the industry but my tom arms will not hold the drums up with out slipping down. I have tightened and tightened and now have stripped the "elbow". I have had these for a total of 3 weeks and I only play them a few hours a week at home. Not to mention the mount brackets that come off the rack itself are loose. I ordered the cast brackets and new "ratchet" style tom arms but this is $150 I really didn't want to spend!
I also noticed a spot on the 10" tom where the wrap is loose and there is an air pocket under it. I haven't looked closely at the others yet.
I tried to join the Pearl forum web site (6 times) and it sent me the confirmation e-mail to complete my registration so I can ask a Pearl representative about these issues but every day it says my user name and password are wrong and I have to sign up again.
I really don't want to speak negatively about Pearl on their FaceBook page or anywhere for that matter but I really was expecting better quality.
This set was a factory refurbished kit direct from Pearl through Amazon but now I can not get any support.
I love the set and the sound but there are issues and I have no idea how to get them resolved except to spend my own money to fix them.
Anyone here have any connections?