mikyok
Platinum Member
Anyone had or having a real crappy time dealing with retailers when it comes to warranties.
In the years I've been playing and I suppose I'm lucky in this instance, I've never had something that's been faulty. If something goes it's usually wear and tear or my own fault.
Anyhoo, I've had to send my JoJo pedal back to the retailer as it's faulty. (Clamping mechanism is constantly failing mid-gig and pedal folding up. Yes I've made sure the clamp isn't too tight on the hoop!) I contacted Sonor before hand and they said to send it back to the retailer. The retailer said to post the pedal into them as they'd had this problem with them before........Sound simple so far.
Since then I've had two conversations with someone who doesn't seem to think there's a problem with it despite trying everything to make the pedal work before sending the pedal in....... including:
http://drummerworld.com/forums/showthread.php?t=93638
During the 2nd conversation this morning the shop informed me they had been using it to teach lessons all weekend and left it on a kit all weekend and it hadn't folded up. How thoughtful of them to let some potential lead footed shed builder who's just starting lessons loose on my gear.
He then asked what bass drum I was attaching it too. Why should that matter, it's advertised as attaching to any bass drum! I'm struggling to understand the point of warranty when it's not being honoured and you're constantly patronised because some salesperson has been on a course to talk to you like a toddler.
He's going to play it for a few hours tonight.......are we seeing a problem here. Obviously I'm too stupid to realise my pedal is broken myself and he's admitted he's a heavy hitter.
And breathe.
In the years I've been playing and I suppose I'm lucky in this instance, I've never had something that's been faulty. If something goes it's usually wear and tear or my own fault.
Anyhoo, I've had to send my JoJo pedal back to the retailer as it's faulty. (Clamping mechanism is constantly failing mid-gig and pedal folding up. Yes I've made sure the clamp isn't too tight on the hoop!) I contacted Sonor before hand and they said to send it back to the retailer. The retailer said to post the pedal into them as they'd had this problem with them before........Sound simple so far.
Since then I've had two conversations with someone who doesn't seem to think there's a problem with it despite trying everything to make the pedal work before sending the pedal in....... including:
http://drummerworld.com/forums/showthread.php?t=93638
During the 2nd conversation this morning the shop informed me they had been using it to teach lessons all weekend and left it on a kit all weekend and it hadn't folded up. How thoughtful of them to let some potential lead footed shed builder who's just starting lessons loose on my gear.
He then asked what bass drum I was attaching it too. Why should that matter, it's advertised as attaching to any bass drum! I'm struggling to understand the point of warranty when it's not being honoured and you're constantly patronised because some salesperson has been on a course to talk to you like a toddler.
He's going to play it for a few hours tonight.......are we seeing a problem here. Obviously I'm too stupid to realise my pedal is broken myself and he's admitted he's a heavy hitter.
And breathe.