I have had
mostly good luck with guitar center used online. But some have not been the greatest. This goes for before the sale and after. Usually I will call and speak to the guy and ask him to give me the total down low on the gear. You wouldn't believe the varied responses I get from different stores. Some guys can't find the piece of gear let alone know that it exists in their store; others are extremely helpful right off the bat and tell me every inch of the piece's condition. Some guys are deceptively vague and you know it's a clunker but they're trying to move it. If I can sense that I'll just thank them for their time.
The type of gear varies greatly as well. Shipping can kill a transaction though you can almost always bargain with them. When a guitar pedal that is normally $20 gets a quoted total of $54 with tax and shipping, I walk immediately. Some folks will not argue a word with you about haggling and bluntly tell you that's our price, take it or leave it. Others will check with their manager or offer to step in and throw an offer back your way. It really just depends. It's like a lot of other chains, each store is managed differently. I've seen some stores online that sell gear for ROCK BOTTOM prices...in fact I saw a Yamaha S-80 with no known problems (I called about it when it disappeared) that went up and was gone the next day for $150. That's a $1,200 keyboard. Seriously. I told that store to call me any time they had anything remotely like that for that low!!
Some tell you that shipping to a store is a better method but make sure you check the shipping cost to your home first. That's done by hovering over "USED GEAR" and selecting the type of used gear, then finding the piece you want as opposed to only clicking on USED GEAR. You then add it to the cart and check shipping with your zipcode. One guy told me it was free to send it to another store and the store you send it to eats the shipping. Another store quoted me a shipping charge, and an additional handling charge to pack it and send it there. The second answer seems to be more popular than the first with stores, so make sure you are not getting gouged by checking your shipping cost to home first.
If you are looking at a piece of gear that has been well used such as a drum set or guitar, haggle your hind end off until they budge. Use every dent and scratch to your advantage unless it's priced to move. If they won't budge, walk if it's not something you absolutely
must have.
A couple bad experiences include a drum set that was not as advertised (got a 7000 series Yamaha instead of a 9000, you can see my thread on "identify this recording custom" here). I ended up eating it and taking a gift card for my troubles. I had a hard time selling that drum set and GC would only give me $150 for it. Unfortunately that's the way it works. But my GC guys are pretty nice and understanding most of the time. The guitar I bought this weekend was the only piece of used gear I paid full price for in a LONG time. Reason being it was only 10 days old.
Another thing you might ask before you haggle is - how long has the piece been sitting there. Most guys don't know but will check for you. You can use that as leverage if it's been there for more than 30 days.
Either way it's a fun experience but it can be taxing, so pick your battles and make sure the item is described in detail to you
Happy shopping