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  #1  
Old 10-05-2013, 10:00 PM
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Default My horrible Ludwig experience...

Hi everyone. I wanted to do a follow-up to my original thread (link at the bottom) from back in April...

Brief recap: Original order for my Legacy snare was 1/21/55. When I received it at the end of April it was configured wrong. That turned out to be the shop's fault for specifying the wrong lugs. So I reordered it in the first week of May.

After months of waiting (and a few inquiries from the shop to Ludwig that were answered with "oh yeah, that should ship real soon/that will ship next week/what? you don't have it yet?), I finally got in touch with the L.A. rep who was able to find out that there was some kind of "internal mistake" on Ludwig's part. The drum was then finally shipped a week later, and I received it a week ago last Friday. For anyone who's counting, that's 9 months from the original order, 5 months after the re-order.

So I've had it a week now, and I would've posted here earlier, except that I've been so angry (and actually sick to my stomach the first couple of days) about the horrible quality of workmanship my snare shows. This is the "flagship" line of Ludwig drums, a $600 snare, "made with pride in Monroe, USA". So what is this thing that they sent me?

First thing I noticed was the way the heads were mounted. I don't expect it to be totally tuned from the factory (although that would certainly be a nice touch for a proud old company like Ludwig, wouldn't it?) but both heads were cranked down so off-center that you could easily see it by the rim-to-lug distance being so off on one side to the other, as well as seeing it though the clear snare side head. Again, I don't expect perfect tuning, but please mount the heads so they seat somewhat straight, so they're not immediately ruined. Second thing I noticed was the butt plate is mounted off-level, 1/16 higher on the left to the right side.

Ok... I'm a little disappointed at this point, but as long as the edges are ok... So I pulled off the heads to look, and the next thing is see is the way they've applied the white cortex wrap, 3/8" in from the top edge and 1/4" from the bottom (pic below). Well, ok again... maybe that's just they way they are doing it now? I thought. You don't see it when the heads are on, right?

On to the edges... I laid the snare on various places on my granite kitchen counter to examine in, and my heart just sank. What total shite work. Hills and valleys. So out that you can rock the snare back and forth on the high points, both sides of the drum.

I should've just stopped there, but I'm a glutton for punishment sometimes. I looked closer at how badly the lugs were mounted on the shell, measured them with a ruler to see if what my eyes were telling me was true. And it was. They are different distances from the edge, as much as 1/8" off in either direction. And most of them don't line up vertically, top to bottom lug. This last thing is the least of the problems, as far as I'm concerned, because most people will never look close enough to see it. But still... it just shows me the amount of craft and pride they actually put into their drums. I mean, don't they have some kind of jig to drill the holes more accurately? When I added bottom rims to two of my concert toms a few years ago, I did it perfectly, and I have zero experience with this kind of work.

Finally, the screw adjustment on the millennium throwoff binds when you adjust it. Again, no biggie. Probably a little lube with take care of that.

Oh yeah, one more thing. It supposed to have a Legacy badge, but they put a B&O badge on it. It's pretty level, though, so that's a plus. Way to go, Ludwig!!

So, what... am I just being really anal about this? Yes I am a stickler for details, and when I do a job I like to do it as well as I possibly can. I'll do it a few times if I need to, and throw away my early attempts until I get it right. But remember, this is a brand-new $600 snare, the top-of-the line Legacy Classic. Shouldn't the quality of the workmanship be pretty top-notch?

But it's clearly not. So, my first reaction was to play it for a week, to see how it sounds. I put on new heads and I've played it at a few rehearsals. I'm doing a gig with it tonight. I do definitely like the way it sounds. It is actually a very inspiring drum to play.

I'm now wondering how to proceed. I was considering just having the edges touched up by Bill Detamore of Pork Pie. I live near his shop and have an appointment for next week. I mean, what's the alternative? Complain to Ludwig, have to deal with fighting them, and then waiting dog knows how long for a replacement? And when I receive the replacement, what kind of workmanship will that one have?

But then today I'm having doubts. I've decided it all comes down to the way that wrap was applied. Is that the way they do it now? Seems rather lazy and ugly, but if so... well I'm gonna keep it. BUT, if that was a eff-you from Ludwig? Like I'm too stupid or clueless to care? Well, then I'm calling Ludwig first thing Monday.

Please everyone, give me some input on this!

http://www.drummerworld.com/forums/s...legacy+classic
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  #2  
Old 10-05-2013, 10:13 PM
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Default Re: My horrible Ludwig experience...

I feel sorry for anyone who's had their hopes dashed by such experiences. I'll leave comments on the remaining points to others, but specifically on the wrap, I fail to see any good reason for applying a wrap like that. Perhaps if the bigger clearance was on the reso side (if needed), because the reso head hoop tensions further into the shell than the batter head, but this is the wrong way round for that to be the reason. I can only conclude carelessness.

I know you don't want to deal with all the grief of returns & chasing up, but for the sake of other customers, if not yourself, return that drum. It's also important to Ludwig. Getting returns is how they learn what's actually going on, & puts evidence in front of them that they can follow up & act upon. The moment you let Bill do the edges (even though he'd do a great job), your warranty claim is gone, & anyhow, why the hell should you pay for rectification.

Good luck.
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Old 10-05-2013, 10:14 PM
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Default Re: My horrible Ludwig experience...

Sorry to hear of your troubles. I own a 2009 100th. anniversary badge Legacy Classic snare and mine has no issues to speak of whatsoever. The wrap on my snare goes right flush to the bearing edge and is not cut short like yours.
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Old 10-05-2013, 10:15 PM
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Default Re: My horrible Ludwig experience...

I don't have any first hand experience with current Ludwigs, but that wrap seems to be applied rather questionably.
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Old 10-05-2013, 10:16 PM
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Default Re: My horrible Ludwig experience...

One other comment I wanted to make. Gretsch cuts their wrap like your Ludwig snare . I recently bought a USA Custom and the wrap was cut back like your Ludwig snare. Gretsch shells are 1/16" larger than other drum makers shells.
  #6  
Old 10-05-2013, 10:18 PM
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Default Re: My horrible Ludwig experience...

Take it back. They need to know about this shoddy workmanship and they won't if you sit on it.
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  #7  
Old 10-05-2013, 10:20 PM
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Default Re: My horrible Ludwig experience...

To KIS and RIckP...

My first thought on seeing the wrap was that they did it for head clearance reasons. I am used to my 3-ply B&O Ludwig kit being a tight fit with some heads. But no, there is plenty of clearance between the shell and the collar on the head.
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  #8  
Old 10-05-2013, 10:22 PM
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Default Re: My horrible Ludwig experience...

I'd copy and paste your post and send it to Ludwig. I would probably play the squeaky wheel role. If you do the edges, that's off the table. I would demand another snare, and you keep this one until the new one arrives. I mean you don't have to be a dick, but, with a smile, you should not accept this drum, or accept repairs to this drum. Nothing less than what you ordered in perfect shape is what you paid for and you won't be satisfied until they hold up their end of the bargain.

Better yet, get your money back and buy an In-Tense snare.
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Old 10-05-2013, 10:39 PM
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Default Re: My horrible Ludwig experience...

The wrap job is a major minor, if the heads/rims are on and its fine he could live with that, but WTH is with the lugs being off??? Now that's unacceptable.

And the bearing edge is not true???

Oy Vey!!!


It looks like a fake LUDWIG.
  #10  
Old 10-05-2013, 10:54 PM
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Default Re: My horrible Ludwig experience...

Id return it just because of the badge. Now I LOVE ludwig, don't get me wrong, utterly love them. But I must say it seems like they are just expecting the sound of the drum to compensate for the slack job they made on it. I mean it's almost like they WANT to be slingerland, famous sound BECAUSE they weren't fully round and perfectly made. It's almost as if they believe there imperfections make there sound.
  #11  
Old 10-05-2013, 11:01 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by Les Ismore View Post
The wrap job is a major minor, if the heads/rims are on and its fine he could live with that, but WTH is with the lugs being off??? Now that's unacceptable.
And the bearing edge is not true???
Oy Vey!!!
It looks like a fake LUDWIG.
Bearing edges definitely not true.
This experience makes me wonder if that company currently located in Monroe isn't somehow the FAKE company. Give us back our real Ludwig!

I just scored some late 3-plies in white cortex: an 18" tom and a 24" virgin kick. Those drums are PERFECTLY made.
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  #12  
Old 10-05-2013, 11:05 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by StaggerLee View Post
Id return it just because of the badge. Now I LOVE ludwig, don't get me wrong, utterly love them. But I must say it seems like they are just expecting the sound of the drum to compensate for the slack job they made on it. I mean it's almost like they WANT to be slingerland, famous sound BECAUSE they weren't fully round and perfectly made. It's almost as if they believe there imperfections make there sound.
And this is just the thing that I was hoping wasn't true. You hear some horror stories about Ludwig, but you also hear them about some other companies, too. But this whole experience leaves me with no other conclusion than they have become like so many other American companies, producing shoddy crap but still boasting about how superior and proud they are.
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  #13  
Old 10-05-2013, 11:09 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by RickP View Post
Sorry to hear of your troubles. I own a 2009 100th. anniversary badge Legacy Classic snare and mine has no issues to speak of whatsoever. The wrap on my snare goes right flush to the bearing edge and is not cut short like yours.
Rick - gotta say, that's possibly the worst drum photo composition I've ever seen. The colour palate clash between drum wrap & carpet is bad enough, but then the bare feet! ;) ;) ;)

Quote:
Originally Posted by larryace View Post


Better yet, get your money back and buy an In-Tense snare.
A slight price difference Larry :(

Even better again, go get a nice snare off Bill if you're just down the road :)
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  #14  
Old 10-05-2013, 11:12 PM
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Default Re: My horrible Ludwig experience...

Grunt & Larry...

Yeah, I know it's the best thing to do to call them on this, for everyone's sake, Ludwig included. But it comes down to "how much is too much?" I am sitting right on the edge, but leaning closer to returning it.

I'd still like to hear if anyone else recently got a Legacy with the wrap applied like that.
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Old 10-05-2013, 11:16 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by keep it simple View Post
Rick - gotta say, that's possibly the worst drum photo composition I've ever seen. The colour palate clash between drum wrap & carpet is bad enough, but then the bare feet! ;) ;) ;)
Yeah, and it for some reason made me wonder if you weren't nude when you shot it! J/k... that's a beautiful snare.

Quote:
Originally Posted by keep it simple View Post
Even better again, go get a nice snare off Bill if you're just down the road :)
Sure, but the whole point was getting a snare to match my 3-ply white cortex kit.
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Old 10-05-2013, 11:42 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by criz p. critter View Post
I'd still like to hear if anyone else recently got a Legacy with the wrap applied like that.
There's no good reason for the wrap being applied like that. Even if a clearance was necessary, there's no excuse for the lack of alignment. Bottom line is, it's just sloppy.

Quote:
Originally Posted by criz p. critter View Post
Sure, but the whole point was getting a snare to match my 3-ply white cortex kit.
I know, just making light of your frustration - sorry.
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Old 10-05-2013, 11:57 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by criz p. critter View Post
Please everyone, give me some input on this!
I would call them and ask immediately for a supervisor or someone with some authority to talk to. I would proceed to unload (diplomatically) on them. Then I would take their name and follow up with a letter and an email.

That is just how I roll.
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Old 10-06-2013, 12:11 AM
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Default Re: My horrible Ludwig experience...

Honestly, I don't know about how the wrap sits, some companies do that routinely and I've stopped noticing one way or the other. But edges not true? Return it to the store for a refund, period. Let them feel some of the problem, and I guarantee that they'll have more of an impact on Ludwig than your giving everyone another chance to make it right.

These kind of drums certainly aren't the norm, although they shouldn't happen at all. There's been some real QC progress in Monroe over the last 2 years in particular, and it's hard to imagine that a drum with uneven edges could slip through.

It's also a bit embarrassing for me as an artist who helps toot their horn. My reputation and judgement for choosing Ludwig also comes into question when these things occur.

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Old 10-06-2013, 12:49 AM
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Default Re: My horrible Ludwig experience...

That's alot to be wrong with a drum, regardless of price. 9 months too. It's almost as if some PR person got sick of dealing with you and decided to give you the worst of everything - lugs off, bearing edge f&*^ed, wrap not complete. JMO. I know I couldn't live with that. Everything I've ever bought new looked like industrial CNC equipment was involved.

And yes, I do believe there are knock-off products being sold on the market. Eg, some of the SKB cases I see look less quality than what I own. The badge would be off or not look quite right, but you can't point a finger to it. Or the inside of the padding is unglued.

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  #20  
Old 10-06-2013, 01:01 AM
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Default Re: My horrible Ludwig experience...

I would fire it back with a demand for a new drum so fast it would make your head spin!
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Old 10-06-2013, 02:00 AM
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Default Re: My horrible Ludwig experience...

Quote:
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It's also a bit embarrassing for me as an artist who helps toot their horn. My reputation and judgement for choosing Ludwig also comes into question when these things occur.

Bermuda
Not a bit of it Jon. You choose Ludwig because you like them. You're not their QA department, but I'm not surprised that a man of your integrity feels a little bit of discomfort by association. It happens, but it's what happens next that defines the company, & indeed, the dealer.
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Old 10-06-2013, 02:05 AM
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Default Re: My horrible Ludwig experience...

Hey Chris,

I know how bad you've been wanting this snare and I feel so bad that you're not happy with it. As much as you can live with a few things about it, you really need to return it. This is totally unacceptable, especially with it being their flagship line of drums.
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Old 10-06-2013, 02:08 AM
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Default Re: My horrible Ludwig experience...

Don't settle. Send it back. If what I've seen of Ludwig lately is any indicator, things are changing and you will get a better instrument in return. I wouldn't even consider living with the quality you describe.
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Old 10-06-2013, 02:44 AM
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Default Re: My horrible Ludwig experience...

Critter, I'll echo the others............I'd return it ASAP

I'm sure Ludwig would not want to develop a rep for shoddy workmanship, especially on their "top of the line" snare

I would expect better from their lower lines

Good Luck
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Old 10-06-2013, 04:02 AM
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Default Re: My horrible Ludwig experience...

[quote=keep it simple;1186438]Rick - gotta say, that's possibly the worst drum photo composition I've ever seen. The colour palate clash between drum wrap & carpet is bad enough, but then the bare feet! ;) ;) ;)


I know, I know was in a hurry to take the picture with my iPad so that I could reply to the OP.
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Old 10-06-2013, 04:20 AM
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Default Re: My horrible Ludwig experience..

Sorry to hear about your troubles. I'd heard that Ludwig was doing better on quality control. I had similar problems on a new Keystone kit I purchased a couple years back. The snare also had a crooked butt plate and I experienced the same thing with head tunings--some tension rods tightened down with others not even finger tight. Those were minor compared to other probs. I was glad to find a buyer for that kit and will never consider purchasing a Ludwig product given my experience. Such a shame given the company's storied legacy (pun intended).
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Old 10-06-2013, 04:31 AM
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Default Re: My horrible Ludwig experience...

It's a shame because it's a really nice looking snare, I love the colour, those lugs and if it were up to me I think the blue/olive badge is nice against white.

And you really like the sound... You could give them one more chance to send you a perfect example but you have every right to be a bit anti-ludwig now.
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Old 10-06-2013, 04:31 AM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by keep it simple View Post
Even better again, go get a nice snare off Bill if you're just down the road :)
This is 100% what I would do. Similarly, I had Precision Drum craft a 10" to match my 3ply 1966 Ludwig kit. This drum is perfectly built. I bought Ludwig hardware on eBay, sent them 1 lug and my measurements and they drilled flawlessly. The wrap is done fully glued and right to the edges. Its not rocket science.

I would get my money back. Bill at Pork Pie might be willing to do something similar, use Ludwig hardware and build you an exact copy. White wrap is easy to come by. He will make sure you get a perfect drum!
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  #29  
Old 10-06-2013, 06:54 AM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by RickP View Post
Sorry to hear of your troubles. I own a 2009 100th. anniversary badge Legacy Classic snare and mine has no issues to speak of whatsoever. The wrap on my snare goes right flush to the bearing edge and is not cut short like yours.
That's a beauty. My school has a 100th Anniversay Legacy Classic-whatchamacallit set with a finish that looks sorta like that. They're amazing.
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  #30  
Old 10-06-2013, 07:58 AM
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Default Re: My horrible Ludwig experience...

I am sorry to hear about your disappointing experience. I would have to say...

Take that Jive Turkey back to the funny farm!

No need to pay good money for a hack job. In some ways it is just a sloppy third-rate attempt to fill an order. But, at some level, I would begin to take personal offense to someone trying to pass off this hack job as a something to be paid for, and worse, a special order of a high-end snare.

I would take it back to the store right away and politely explain why you need your money back and that they can give you a call when they have the snare that you ordered. And I would politely ask what they can do to make the situation right. Be polite, but firm in your expectations.

I would agree with others here saying to take it back to where you purchased it. Let them own part of the problem. But document who you talk to, and what they say, and when they say they can get the real drum you ordered back to you.

I would also send a run-down of the situation to Ludwig with pics. Tell them that you and your on-line drum community are interested in seeing how this plays out. I would explain that I know that mistakes happen, but the true measure of a company is how it corrects those mistakes and learns from it.

Good luck brother!

Keep us posted.
  #31  
Old 10-06-2013, 03:08 PM
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Default Re: My horrible Ludwig experience...

Its stories like this and the one I had with my Brick snare de-laminating just after a few months, I know its a cheap China made but they still put their name on it, I will stick with what Ludwig does best. Their steel snares, Your not ordering a pizza here, try and get it right.
Sorry for your trouble you are having.
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Old 10-06-2013, 03:28 PM
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Default Re: My horrible Ludwig experience...

Unacceptable.
What probably happened is, someone found out about the screw up on the order, and the time, and they "rushed one out".

I've stated before that this hasn't been my experience with Ludwig quality, but NO WAY would I accept something like this. Lugs being drilled in off positions? A crooked butt plate? Bad edges on a LEGACY FLAGSHIP DRUM someone is paying $600 for (list price must be way higher)?
The badge being wrong on the order is the icing on the cake too. They should have had an order pick ticket with all the info on it with the shell having their SKU numbers on it.

My old Black Cortex 3ply bass drum has the wrap to the edge. I don't know what their policy on cutting back wrap is, but Cortex and the Glass finishes are thicker, so they may just be playing it safe by knocking it back these days.

When I had my older Ludwig shells re-wrapped with Black Glass Glitter, it is cut back because it's a lot thicker. Ludwig did not do my re-wrap though.

Is this drums finish Cortex, or just White wrap?

I would send a message to Ludwig about this.
I'd even send Kevin Packard a FB message about this experience. This is the kind of thing they don't want, and they need to know. Guy's like him are the face of Ludwig out there now, and when I have talked and corresponded with him, he seemed pretty dang sincere about the company wanting GREAT stuff out there, and NOT having things like this "slip through the cracks".

This situation blows, and I am sorry to hear about it.
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Old 10-06-2013, 03:39 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by criz p. critter View Post
Original order for my Legacy snare was 1/21/55. When I received it at the end of April it was configured wrong.
That's really slow lead time. I'd probably have given up after thirty or forty years.
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Old 10-06-2013, 08:22 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by bermuda View Post
Honestly, I don't know about how the wrap sits, some companies do that routinely and I've stopped noticing one way or the other. But edges not true? Return it to the store for a refund, period. Let them feel some of the problem, and I guarantee that they'll have more of an impact on Ludwig than your giving everyone another chance to make it right.

These kind of drums certainly aren't the norm, although they shouldn't happen at all. There's been some real QC progress in Monroe over the last 2 years in particular, and it's hard to imagine that a drum with uneven edges could slip through.

It's also a bit embarrassing for me as an artist who helps toot their horn. My reputation and judgement for choosing Ludwig also comes into question when these things occur.

Bermuda
I've decided I'm going to return it. But the shop where I bought it has just gone out of business. I was wanting to keep them out of it, because they've got enough to deal with already, without me adding to their pain. But I realize I will have to get them involved and see how they want to deal with it.

I would assume that this snare isn't the norm, and yeah, how did this one slip through? But my whole experience with Ludwig so far has really tarnished their reputation for me. Obviously the way this ends up, how Ludwig deals with my problem, will either win back my loyalty, or totally turn me against them.

I understand how it could be embarrassing for you, but you've never pushed Ludwig in any threads I've ever read. You play them because you like them. You're faithful to the brand because they've for the most part worked hard to earn it. It's not your reputation on the line, it's Ludwig's. I just hope someone there will have the integrity and pride in the brand to fix this for me. Then I too will feel good about supporting them again. Mistakes happen. It's what we do to fix our mistakes that really matters.
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  #35  
Old 10-06-2013, 08:28 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by rhumbagirl View Post
That's alot to be wrong with a drum, regardless of price. 9 months too. It's almost as if some PR person got sick of dealing with you and decided to give you the worst of everything - lugs off, bearing edge f&*^ed, wrap not complete.
I half suspect that's exactly what happened. That the call from the rep got someone fired up to fix it quick and dirty, just to get it shipped.

Quote:
And yes, I do believe there are knock-off products being sold on the market. Eg, some of the SKB cases I see look less quality than what I own. The badge would be off or not look quite right, but you can't point a finger to it. Or the inside of the padding is unglued.
Steph
I know what you mean, but I'm sure this was authentic. Yet if that's the case, the conclusion is even worse: that producing inferior quality products has become the norm for so many companies, with America leading the way down the toilet.
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  #36  
Old 10-06-2013, 08:35 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by mandrew View Post
I would fire it back with a demand for a new drum so fast it would make your head spin!
Damn right. Lots of replies to this thread, and not ONE of them advising that I keep the snare. Bright and early Monday I will be on the phone about this.

However, I never demand in a situation like this. I just dig in my heels, calmly and reasonably present the facts, keep repeating them over and over, and refuse to budge until I get what's right and fair. I beat Volkswagen of America twice, and if you've ever dealt with them you'll probably agree that they're the devil incarnate!

I am getting a good feeling about this, that Ludwig will take care of me.
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  #37  
Old 10-06-2013, 08:40 PM
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Default Re: My horrible Ludwig experience...

I know what happened. Either of two things:

(a) The CEO of Ludwig, in an attempt to determine the effectiveness of Monroe's QC department, made this drum in his garage, dressed up in workman's clothes (not unlike those reality TV shows) and put this on the assembly line ready for shipment.

(b) This drum was part of a QC training program at Ludwig's Monroe facility and it accidentally got shipped

(b1) This drum was part of a QC training program at Ludwig's Monroe facility and, because of some reason or other (plant closing?), they decided to try to get rid of it along with their other inventory

(c) This drum is part of a Returns training program at Ludwig's Monroe facility, and it was intentionally shipped to you, hoping you would return it, so they can see how their returns department handles it

If any of this is true, then you, Criz P. Critter, very well may be in store for a brand new free drum, a visit to the CEO's mansion AND garage, AND a ride up Willy Wonka's magic elevator!!

The CEO is waiting for your call!!!

LOL

Just kidding there! Couldn't resist :)

Steph
Edit: In the case of (c), and YOU DON'T RETURN IT, then Monroe thinks they can MAKE ALL THEIR DRUMS THIS WAY!!!
Edit2: If none of this is true, you still may be able to publicize this event, call the CEO, and get him to do whatever you want, including a brand new free drum
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  #38  
Old 10-06-2013, 08:41 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by keep it simple View Post
Not a bit of it Jon. You choose Ludwig because you like them. You're not their QA department, but I'm not surprised that a man of your integrity feels a little bit of discomfort by association. It happens, but it's what happens next that defines the company, & indeed, the dealer.
Agreed! I'm an older guy--like Bermuda, and I assume you too KIS--and sadly I am coming to the conclusion that integrity is another thing that is, for the most part, disappearing from the world, just like quality and many other good things I was brought up to believe in. Or maybe it's just fallen out of fashion? I don't like that...
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  #39  
Old 10-06-2013, 08:44 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by Mendozart View Post
Hey Chris,

I know how bad you've been wanting this snare and I feel so bad that you're not happy with it. As much as you can live with a few things about it, you really need to return it. This is totally unacceptable, especially with it being their flagship line of drums.
Yep! I agree. Thanks, Greg.

I could conceivably still have a custom drum made, depending on how this turns out. I still have that piece of white cortex wrap you sold me!
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  #40  
Old 10-06-2013, 08:52 PM
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Default Re: My horrible Ludwig experience...

Quote:
Originally Posted by alparrott View Post
Don't settle. Send it back. If what I've seen of Ludwig lately is any indicator, things are changing and you will get a better instrument in return.
But this snare should represent that change if it was just shipped 2 weeks ago, right? But I hope you're right, that I will get a real quality instrument at the end of this.

Quote:
Originally Posted by longgun View Post
I would expect better from their lower lines
Yes, me too. That's why I felt so angry and sick and... dare I say it? USED.
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