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  #1  
Old 07-03-2013, 07:03 AM
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Sparkboss Sparkboss is offline
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Default Gotta be kidding me.

Just a little rant here.. Maybe some of you have had something similar

In early June i purchased a "personalized" ring from James allen. It seemed that their customer service, product and price was superior to most other better known jewelers. originally i was given an estimated shipping date of 19-21 june. About a week later i received an email notifying me that the ring needs a few extra days and has had it's esimated shipping date pushed to the 24th of june. Then the 24th comes around, and it's been pushed to the 27th. Then the 28th comes around and i get an email saying it will be sent on the 23rd... earlier than they last said it would be.

By this time i am pretty nervous as the ring may not arrive on time. i need it before mid august as i am to leave the ship i live on and transfer to a duty station in america. Also i had planned to propose after leaving the ship as well.

I inquired about the email, asking if maybe it was a typo, or if i just received the email late. Then today i received an email notifying me that the manufacturing team has recieved a bad casting and they'll need to extend the construction time to the 11th of July!!!

Normaly i wouldn't mind.. But i am leaving in august, and typically packages take 2-3 weeks to arrive when we're in our home port, but right now we're at sea.. So god knows how long it'll take before it arrives.. Maybe a month, maybe two. which would put me in a position where i may never receive it at this adress. But i've no other adress to send it to that will get it to me when and where i need it.

Needless to say, i'm fairly disgruntled about this and i'm highly considering asking for a refund in full. Especailly as i have paid about 3370 for the ring. The customer service was outstanding before the purchase, now i'm pretty upset about how they're treating the situation.

Anyhow.. That's my rant for the day.
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Old 07-03-2013, 06:53 PM
tamadrm tamadrm is offline
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Default Re: Gotta be kidding me.

This dosen't feel right.They treated you fine till they got your money,and now the're giving you the run around.

I would get my money back and postpone that proposal.I know that sucks but buying the ring in person when you get state side may be the better plan.Lots of places also give military discounts.

Just My 2 cents.

Steve B
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Old 07-03-2013, 07:56 PM
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Bo Eder Bo Eder is online now
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Default Re: Gotta be kidding me.

Precede the refund with an ultimatum that you have to have it on such a day to receive it in time, though. Give them a bit of time to do good, say another 5 days? If it means they have to overnight it, then they should. Definitely get with the manager.
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Old 07-04-2013, 03:18 PM
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Sparkboss Sparkboss is offline
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Default Re: Gotta be kidding me.

Quote:
Originally Posted by Bo Eder View Post
Precede the refund with an ultimatum that you have to have it on such a day to receive it in time, though. Give them a bit of time to do good, say another 5 days? If it means they have to overnight it, then they should. Definitely get with the manager.
After letting them know that the 11th won't cut it, he notified me that it would be overnighted immediately. Then shortly after i got a shipping confirmation. Maybe they decided to expedite my ring and send it ASAP?

Gotta wait for a reply, i asked to double check that they're sending me the good one, not a jacked up one haha. this time zone thing is really draggin it out though since he's off work when i wake up..
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