Do you guys happen to know how long it takes to get a custom bass head using my own logo from drumart.com?
Hi all,
Jim from DrumART here -- thanks for the kind words!
DJ_magic_d, please see here for information on our printing process and our philosophy on custom bass drumhead artwork as it relates to the sound of the drum:
http://www.drumart.com/help/39-help...the-artwork-affect-the-sound-of-the-drum.html
PeteN, our turnaround time is 3 to 5 business days (yes, DAYS). Please see here for more information:
http://www.drumart.com/help/40-help-order-shipping/61-help-order-shipping-turnaround.html
GRUNTERSDAD, we also offer banners. ;-)
And finally, our good friend Tard...what to say. I guess it's good to see you finally follow through on your threat to bash me and my company! As anyone who has ever worked in a business will know, it's impossible to satisfy all customers at all times. That said, we do our absolute best, and our sterling public record is testament to our efforts. To wit, more than 900 independent customer reviews on DrumART averaging a solid 5-stars across the board:
http://www.shopperapproved.com/certificates/www.drumart.com/
By way of explanation and in defense of my company, Tard (Drew) designed his drumhead through our *amazing* HeadBuilder by purchasing background artwork from our catalog of more than 19.7 million (yes, MILLION) images. Normally, HeadBuilder orders are fulfilled as-designed since customers have the ability to resize artwork, add text, change fonts and colors, add manufacturer logos, include ports and port protectors, etc. all right within the HeadBuilder. It's truly a wonderful tool. That said, we are happy to enhance designs (adding outlines, glows, shadows, cleaning up edges, etc.) if the customer allows us to, but the overall design is usually pretty solid.
In his order, our friend Drew made many requests normally outside the realm of what is included which we happily accommodated. Swapping out logos (Peavey for Premier), adding extra logos (Aquarian, Vic Firth and Sabian), leveling things out, etc. Here's how he formatted his artwork through the HeadBuilder:
And here are the changes we made for him as a courtesy for free.
While I don't personally see any issues with the modified head, we understand that opinions are subjective and Drew did not share mine. Instead, he felt entitled to make more changes. I explained to him that HeadBuilder orders do not generally include additional design time or revisions, but that we do offer another, slightly more expensive, order option (Leave the work to us) that includes additional design time and another mockup. At that point, he got belligerent and demanded a refund which we happily provided immediately upon his request.
Our published refund policy states that HeadBuilder orders are subject to a 15% cancellation fee which we waived, again, as a courtesy:
http://www.drumart.com/help/41-help...arrantyreturnorder-cancellation-policies.html
The $10 mentioned in his post is the license fee paid to our image repository for the catalog image he selected. This is a non-refundable fee since it is paid by the customer to the image repository on the back-end at the time of purchase (also outlined in our Help article above).
We DID send him a high-resolution version of the artwork he licensed, but that was unfortunately not enough to satisfy him. He became increasingly belligerent in his tone, so I had a bit of fun with him. As I said to Drew in the long and comical chain of e-mails that resulted from this little debacle, we're in business to do good work and make a bit of money, not take sh*t from unreasonable customers. So we don't.
Anyway, that's the long and the not-so-short of our interaction with Tard. To Berm's point, it's the first negative thing you've heard about me personally (obviously not our work since Drew never actually received a head) because we very, VERY rarely have issues with customers. After more than 15,000 heads produced, I can count on ONE HAND the number of interactions like this that we've had. I sleep very well at night knowing that we do good work very quickly and for a reasonable price.
Rest assured that we at DrumART work very hard to satisfy ALL of our customers. If you're even relatively close to reasonable, we'll work great together as you can see from our reviews and the generally kind words you've seen about us here and elsewhere. If not, I can send you links to a couple competitors you might like to work with... ;-)
And thanks for reading if you actually made it this far! Please don't hesitate to contact me directly if you have additional questions, comments or concerns about DrumART or bass drumhead artwork in general at jim AT drumart DOT com.
--Jim.