Originally Posted by Ekim
The seller sent me a message via eBay's messaging system asking me to leave feedback.
I replied with my feelings on the matter: That his packaging was woefully inadequate and I was very unhappy.
I did not indicate to him my course of action, leaving it open-ended.
And it's been over 24 hours and I've yet to receive any reply.
Still unsure on what to do.
And always handle it in a respectful manner, never in an accusatory manner laced with threats or insults. For all you know, he may actually have people who work for him who don't understand that cymbals, while made of metal (in their limited experience) are not indestructible, and packaged them up thinking "these can't be harmed and they never break". Not everyone is a drummer!
My message would be a simple, respectful message saying that, "while the cymbals arrived in good condition, I don't know if you were aware as to the manner in which they were shipped to me. They were shipped without much care as to the potential for damage and definitely not in a box as well as dunnage to prevent damage in transit."
Case in point, a couple of years ago, I had a tow truck driver show up to tow my truck for repair (it wouldn't start). When the tow truck driver show up and stated "I decided that if I got one more call about where I was at, I was just going to turn around and go home and leave you here!", I took a cue from the Coasters MD and just smiled and waived. And that wasn't easy!
Then after my truck was being repaired, I called my brother, who works for Progressive insurance and with whom the tow truck driver had a written, signed contract with, and told my brother that he may not be aware of this but.......and then related the story to my brother.
My brother had no idea that this would ever happen. He wasn't in that area of the company but he did let the right person know.
Moral of the story - give the guy the benefit of the doubt that he didn't know that this had happended. Let him know that you were disappointed about how they were shipped. If he is any kind of businessman at all, it will never
happen again! There is just too much competition for your hard earned dollars! If he doesn't take care of business, business will take care of him!