Re: Make it hard for their customers, the customers will avoid the stores.
The last time I was GC I tried to buy a couple of mic cables. I walked up to the cashier and placed them on the counter. The cashier asked if I needed anythng else, and I said no thanks.
15 minutes later they were still trying to figure out how to ring them up. I was getting agitated. One of the sales guys looks at me and says patience is a virture. I looked back and said "So is competence."
I just walked out.
My body stunk, but I kept my funk.