Re: Make it hard for their customers, the customers will avoid the stores.
As hit on above, my big gripe with these chain stores is the lack of knowledge behind the counter. With the internet, shoppers can research and become aware of new products often before the salespeople know it's available. It's comical that the local GC drum "expert" can tell you more about what is I-phone does than what he's selling. Of course, that's true everywhere. Don't get me started on car salesman!
Max Roach did it, Elvin Jones did it, but Roy Haynes didit and didit and didit.