Originally Posted by Pollyanna
I guess the staff aren't paid enough to be passionate about what they're doing and working to improve their knowledge and understanding of the gear beyond the basics.
Passion and dedication are important, but they can't be bought. Paying someone more money doesn't make them a better employee or suddenly instill interest on their part.
The trick is to hire people in the first place who are experienced and have demonstrated a passion, and go ahead and pay them
that extra money.
But employers don't see it that way.
Really, I'd love to work in a store and turn it on its ear by delivering passion, service, and product and drumming knowledge. I had considered opening a shop about 6 years ago, but couldn't find the right location at the right price. In hindsight, with the bad economy, I'm glad I didn't.