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Old 09-12-2010, 10:31 PM
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bermuda bermuda is offline
Drummerworld Pro Drummer - Administrator
Join Date: Apr 2006
Location: Los Angeles
Posts: 6,548
Default Re: Make it hard for their customers, the customers will avoid the stores.

Originally Posted by bobdadruma View Post
It's not their fault, They just don't know.
But as the person selling the product, they're supposed to know! Somebody coming to buy something may be relying on that person to actually help them make a decision!

Employee training is almost non-existent.

Then again, there are also some just plain dumb people behind these counters. I had to explain to one person how to spell djembe, using the common pronunciation - JEM-bay, not ZHOM-bay - and had to tell him 3 times before he could type it correctly into the computer. It's 6 letters!! It shouldn't be difficult to type as I speak, nevermind him not knowing in the first place when there were about 25 djembes littering the floor in front of him.

I try to be patient with the younger ones, and will gently educate them if they seem receptive. But the inexperienced & untrained salesperson problem has really become chronic.

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