Re: Make it hard for their customers, the customers will avoid the stores.
Well, the problem with such stores is they all work on commission, for pennies on the dollar of items sold.
Thus anyone with any decent knowledge usually leaves for better pay in another field. And what's left is a revolving door of people who receive no training, just started last week, and won't be there next month.
And despite the apparent backwardness of it all, the formula has proven to be quite successful, as the chain has grown from a handful of stores to in the 100's.