Originally Posted by MrInsanePolack
I asked them if we had our ID's and our 15 year old daughter was with us, would they still refuse to sell because she is underage? No answer.
A sure sign that the communication lines have broken down ... when faced with clear logic about her mistake the employee's pride could not allow her to adjust to the new (old) information. She saw it as backing down. It had become a competition, a battle of wills.
The manager's response suggests that Walmart have undercut everyone in the local area and no one can compete. To allow such stupid pride to annoy customers suggests complacency.