Originally Posted by mandrew
I would fire it back with a demand for a new drum so fast it would make your head spin!
Damn right. Lots of replies to this thread, and not ONE of them advising that I keep the snare. Bright and early Monday I will be on the phone about this.
However, I never demand in a situation like this. I just dig in my heels, calmly and reasonably present the facts, keep repeating them over and over, and refuse to budge until I get what's right and fair. I beat Volkswagen of America twice, and if you've ever dealt with them you'll probably agree that they're the devil incarnate!
I am getting a good feeling about this, that Ludwig will take care of me.