Re: My horrible Ludwig experience...
I'd copy and paste your post and send it to Ludwig. I would probably play the squeaky wheel role. If you do the edges, that's off the table. I would demand another snare, and you keep this one until the new one arrives. I mean you don't have to be a dick, but, with a smile, you should not accept this drum, or accept repairs to this drum. Nothing less than what you ordered in perfect shape is what you paid for and you won't be satisfied until they hold up their end of the bargain.
Better yet, get your money back and buy an In-Tense snare.
Sucking all the fun right out of life....