Originally Posted by FoolInTheRain
It's definitely a complex formula. Some shops thrive. Some don't. The ones that do just seem to do all the right things.....good location, impressive inventory, friendly staff, Internet presence, and the willingness to discount on large purchases. The last one isn't a total deal breaker for me. I'm just not the type to obsess over prices and discounts. If their prices are in line with everybody else, I will pay the asking price almost every time.
Oh of course, totally... but there are places that put the MSRP on things and get people to pay them because the customer doesn't know. Or they act like a paltry discount is hurting them or whatever, or they are doing you a massive favor.
If I need something *now* I'm going to go to a store. If I don't, I'm internetting it, probably. =)