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Old 06-21-2013, 05:52 PM
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longgun longgun is offline
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Join Date: Jul 2011
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Default Re: Vic Firth Signature Sticks - Weird break

Just a quick follow-up.................

I called the number for Vic Firth on their website and the most amazing thing happened..............

a human answered!

She was one of the most courteous people I have ever spoken to. She was apologetic and asked if I could send her a pic along with a short description of what happened.

Within three days, I had a couple of new pairs of sticks on my doorstep, along with some extras they threw in.

I can honestly say that VF provided the best customer service I have ever experienced and they now have a loyal and dedicated customer for life.
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