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Jeff Almeyda 08-13-2013 12:27 PM

High pressure sales techniques
 
Does anyone else feel that stores are pushing the limit on sales techniques?

I bought a pair of sticks last week at a Guitar Center on my way to a rehearsal. I have already received 2 emails from the kid who sold them to me. In one, he tells me that he's glad he was able to "keep me rockin".

It's not just them. God forgive you if you shop at a K-Mart and you don't have a friggin' frequent buyer's card or whatever. The little Russian woman wouldn't let up on me for 5 minutes when I told her I didn't want a card, nor did I want to give her my email address...

I had the feeling that she was going to be beaten for not getting me to sign up, that's how pushy she was.

All of this data gathering is just torture for me when I just want to buy something and get out of the store. With your credit card number and zip code or tel number they pretty much have you. Then come the mailings, emails, and now SMS is coming on strong. I was woken up the other night by a text from Fandango that the new Disney movie was out. I almost threw the phone across the room.

I have a feeling this is going to get worse before it gets better.

keep it simple 08-13-2013 12:42 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by Jeff Almeyda (Post 1170158)
I have a feeling this is going to get worse before it gets better.

Agreed Jeff, & that's why I'll be sending you at least three emails/day for the next few weeks, just so you don't feel left out ;) ;) ;)

BTW, can you kindly let me have your birth weight please. It's important for our drum research program/survey ;)

nightraider43 08-13-2013 01:03 PM

Re: High pressure sales techniques
 
It's very irritating. You DON'T need my phone #. All you need is my money. Unless of course you let me pay for my purchase with my phone #. I don't care about your survey I tell them in a very polite way though since he/she is just doing their job and what he/she has been asked to do.

JustJames 08-13-2013 01:20 PM

Re: High pressure sales techniques
 
Yes, but can there be free will in a world where high pressure sales techniques exist?

nightraider43 08-13-2013 01:27 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by JustJames (Post 1170165)
Yes, but can there be free will in a world where high pressure sales techniques exist?

Nice one lol... : ) Not touching that one again!

brady 08-13-2013 02:08 PM

Re: High pressure sales techniques
 
I don't think there's a law requiring you to give your actual zip code or phone number...

I've given the cashier the store's phone number several times and they rarely catch on.

dmacc 08-13-2013 02:19 PM

Re: High pressure sales techniques
 
I don't mind emails since I do nothing more than delete them without opening. Junk mail is junk mail.

As far as the point of sale register interrogations go, I just say no thanks and can I please just check out. Only once did the person have a problem with it.

Anon La Ply 08-13-2013 02:28 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by JustJames (Post 1170165)
Yes, but can there be free will in a world where high pressure sales techniques exist?

Yes there can, James! Free will is manifest in the words, "no thanks". When "no thanks" is not enough then it's time for "goodbye", said or with body language.

Jeff, it sounds like you had a bad run. I get more sales harassment on the phone (bye ... bzzz) and in the street (no thanks, I never do street business) than in shops.

Muckster 08-13-2013 03:10 PM

Re: High pressure sales techniques
 
Yeah, i get tired of all the crap at the counter. I used to give out a phony phone number but now i just say no with my best "Walter White" impression. It is amazing, some clerks don't know what to do when you refuse to play.

eclipseownzu 08-13-2013 03:13 PM

Re: High pressure sales techniques
 
Yeah, the Guitar Center email thing is pretty annoying. Luckily I have just set up to send them all to the spam folder..ta da..no more annoying emails.

I agree with the worse before it gets better sentiment. Email marketing has become the new commerical. I even hear radio commercials now for email marketing firms.

8Mile 08-13-2013 03:36 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by brady (Post 1170176)
I've given the cashier the store's phone number several times and they rarely catch on.

I love this.

Quote:

Originally Posted by Muckster (Post 1170196)
I used to give out a phony phone number but now i just say no with my best "Walter White" impression. It is amazing, some clerks don't know what to do when you refuse to play.

And this.

BacteriumFendYoke 08-13-2013 06:37 PM

Re: High pressure sales techniques
 
I would reply to the first kid that I specifically played only Jazz and that telling me to 'Keep Rockin'' is insulting because Rock in for Neanderthals.

That'll shut him up sharpish. Especially when he looks up the definition of 'Neanderthal' and self-diagnoses...

I'd probably give them the number of an ex-girlfriend. Hehehehehehehe.

Muckster 08-13-2013 07:04 PM

Re: High pressure sales techniques
 
This just happened to me this morning at a Books a Million:

Lady in front of me at the checkout line.
Only one person at the counter.
Lady waits for clerk to ring up everything THEN opens purse for form of payment.
Clerk asks for Membership card.
Lady states she does not have one.
Clerks asks if she would like one.
Lady asks how much that would cost, then agrees to purchase membership card.
Thus begins a lengthy series of questions.
Lady is torn between what three free magazines to subscribe to as a thank you.
Lady requests to pay with different credit card for the membership card.
(at this point, I'm thinking I'm on a hidden prank tv show).
Lady asks what to do to have card charged as a "Credit" instead of a "Debit" card.
We get through all of that then lady asks if they have a certain title available in the store.
Clerk goes to another computer to look up title.
Clerk informs lady that the title is available, lady wishes to buy title.
Clerk pages "Sunshine" or whatever the hell clerk's associate's name is.
"Sunshine" cannot be found in store.
Store manager makes finding title a priority.
And then we go through the entire purchase scenario again.

Picture Steve Martin at the rental counter in "Plains, Trains and Automobiles."

FoolInTheRain 08-13-2013 07:44 PM

Re: High pressure sales techniques
 
What used to really irritate the hell out of me was how everything you buy seems to have a "extended protection plan". These days I just cut the cashier off as soon as they go into it and say "no thanks". They rarely push it. I know they are required to offer it, so I kinda feel like a jerk sometimes but I'm just so tired of it. If I'm gonna break a pricey piece of gear by leaving it in the shower or it falling out of a 12-story window, I shouldn't be allowed to have it anyway.

nightraider43 08-13-2013 08:25 PM

Re: High pressure sales techniques
 
On the other end of the spectrum, I had a very pretty female cashier ask me for my phone # when checking out once. I told her only if she gives me hers. She blushed and let out a cute laugh. She pulled her cell phone out of her pocket and as I gave her my number she dialed it on her cell phone, thus giving me hers. We had a great weekend ;) ;). Plus she didn't even type my phone number into the store's computer. She became my favorite cashier from that point on. I miss the single days :( sniff sniff

This is Sparta 08-14-2013 01:13 PM

Re: High pressure sales techniques
 
That's why I buy at local stores (well, that and the absence of a GC). I know everyone there, they will always be genuinely helpfull and wouldn't dream of asking me for my personal information.
I did, however, make a purchase from Thomann once. They have been hopefully sending those massive flyers ever since, but I kinda enjoy those anyway.

GRUNTERSDAD 08-14-2013 02:53 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by brady (Post 1170176)
I don't think there's a law requiring you to give your actual zip code or phone number...

I've given the cashier the store's phone number several times and they rarely catch on.

Stores obviously do the zip code so they can set their demographic and also know where to send their junk mail. Never give them your phone number.

Reggae_Mangle 08-14-2013 09:56 PM

Re: High pressure sales techniques
 
Yeah, I hear writing your name, address and phone number in the register when visiting a building can also be bad. When the book is full, they sell it to one of those marketing guys.

BlueSky 08-15-2013 06:58 PM

Re: High pressure sales techniques
 
I got an email the other day from my local music store. It was asking me how I liked the cymbal polish I bought. That made me laugh for 2 reasons:

1. I hated the stuff and if they want to sell anymore they don't want me to fill out a review.

2. I have also bought sticks, books, various accesories and my drums from this place - but they don't want to know how I liked those things!

Bobrush 08-15-2013 10:36 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by Muckster (Post 1170196)
Yeah, i get tired of all the crap at the counter. I used to give out a phony phone number but now i just say no with my best "Walter White" impression. It is amazing, some clerks don't know what to do when you refuse to play.

I do the exact same thing. I swear, so many people don't realize that they asked a yes/no question and that the word "No" is a perfectly legitimate response.
I also once worked for a company that developed telephone applications ("Press 1 to renew your prescription....") and we had a few dedicated phone lines for testing. One was always busy, another would never answer. I used to enjoy giving out those phone numbers.

8Mile 08-16-2013 05:06 PM

Re: High pressure sales techniques
 
I don't know if it's my midwest upbringing or what, but I have a reflexive aversion to anyone trying to sell me anything. I can smell a sales pitch a mile away, and I immediately tune out and want nothing to do with it. If I want to buy something, I do my research, seek out someone who knows what s/he's talking about and buy it.

But, of course, these high-pressure sales tactics continue to exist because they work on some people. I know people who actually want to be sold something. I can't relate at all. I guess maybe they like having someone kiss their a**es for a while, but to me, it's a terrible waste of my time.

keep it simple 08-16-2013 06:21 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by 8Mile (Post 1171297)
I don't know if it's my midwest upbringing or what, but I have a reflexive aversion to anyone trying to sell me anything.

Never buy a Guru!

Never buy a Guru!

Never buy a Guru!

Never buy a Guru!

Never buy a Guru!

Never buy a Guru!

Never buy a Guru!

Never buy a Guru!

:)

8Mile 08-16-2013 08:33 PM

Re: High pressure sales techniques
 
Haha. Well played, Andy. Well played. :)

keep it simple 08-16-2013 08:51 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by 8Mile (Post 1171358)
Haha. Well played, Andy. Well played. :)

Only joking, of course ;)

Thinking about it, we're the opposite of high pressure sales. We turn down more business than we accept! (mainly silly requests that we know will sound like crap)

GRUNTERSDAD 08-16-2013 08:53 PM

Re: High pressure sales techniques
 
I think as one grows older, you learn to push back and or ignore the pressure. I learned at an early age, and because of a shallow wallet how to say NO

Skulmoski 08-17-2013 01:55 PM

Re: High pressure sales techniques
 
Quote:

Originally Posted by brady (Post 1170176)
I've given the cashier the store's phone number several times and they rarely catch on.

Good one!

I never give my phone number or email. It is okay to say "no"; the salesperson is not your friend.

GJS

Bastille 08-25-2013 01:29 AM

Re: High pressure sales techniques
 
Just got back from getting an oil change around an hour ago... had three different guys come in and start pushing other crap on me. They were a-okay with trying to take an extra $150 of my money but when I asked them to take $2 off the purchase so it would be an even forty, that was impossible. Go figure.

I'm in gear sales, and you guys can take solace in the fact that us asking for your information is just as stressful as you having to put up with it. None of us find joy in pestering you, it's just how we get the paycheck. But the phone number thing is actually legitimately helpful for the customer... we can look you up by it when you shop with us so that the checkout process is much more streamlined and we never even use the phone number without requesting permission. Like if someone orders some drums through me, I will call them when the set arrives.

There's definitely another side of the story and at the end of the day, both people involved just want to get through the transaction without any trouble.

DamoSyzygy 08-25-2013 07:54 AM

Re: High pressure sales techniques
 
I have been selling drumkits for nearly two decades and the sales pitch has changed because the retail market has changed. Its a desperate affair out there.

The retailers who 'get it' dont force anyone onto anything, as they understand that customers are far more savvy than they used to be and dont like being pressured, bullied or tricked into things theyd otherwise not want to be a part of.

Its also important to point out that customer attitudes are far worse than they used to be, and unfortunately many seem to think theyre hearing a sales pitch when you are in fact trying to give them the information they asked for.

Sales training aint for the weak, and not everyone can do it!

Fur drummer 08-27-2013 12:52 AM

Re: High pressure sales techniques
 
It would stink to be a salesperson in this down economy.

A lot of them work on commission. If they don't sell they don't make much money or get paid at all. If they don't meet their quotas they will get fired. That's why they are so pushy and use the high pressure sales technique.

The Black Page Dude 08-27-2013 01:18 AM

Re: High pressure sales techniques
 
Having done retail sales for a few years, the state of many retailers is bleak. Online retailers are taking a large amount of sales from brink and mortar stores. Like any other game, the demand for cheaper pricing will create a small pond of large sharks. The little guy can't afford to buy the volume the manufacturer wants and thus shuts thier doors.

Corporations and larger chains spend alot of money and therefore need to recoup ALOT of money ... hence the pressure to sell at a salesperson level.


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