Paiste Cymbal Warranty

Skatecrime_Brian

Junior Member
Has anyone else had a problem with customer service at Paiste Cymbals regarding a possible warranty concern? I had a swiss crash start to stress crack after just a few months. Contacted the distributer where I purchased the cymbal and provided them with the requested photos. They contact Paiste who told them I need to deal with them directly and fill out a request form. I did that and now it's going on two weeks with no response.
 

Living Dead Drummer

Platinum Member
Paiste USA is a small office, run by only a few people. They have to deal with EVERYTHING for all 50 states. Artists, Distributors, Retail outlets, warranties, marketing, everything.

I imagine they get a number of warranty requests each week and I'm sure they will take care of you soon. It probably just takes a little time.
 
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