I ordered a Gretsch Renown 6 piece kit that arrived with one of the toms in a different finish and a sever damaged place on the bass drum (shipping damage I suspect). They E. Mailed me return shipping labels no questions asked. Because the reorder was out three months they sent me a 10% off coupon that I used to buy my Sonor Force 3007 6 piece kit. That is what I call customer service. Not only was the Sonor less expensive than the Gretsch having the coupon made it an even better deal. Oh yea, the Sonors are wonderful drums. MF did me right.