Saluda broken cymbal

[jollymosher]

I got a small 8inch kang sort of think off of saludas Ebay store. it broke like the first or second day, think he will replace it? or am i SOL?

I swear i wasnt doing anything i shouldn't of been doing, and of late, i have not been hitting that hard.


Thoughts?

[SLEEPY BRiGHT EYEZ]

Can you post a pic? I think the general consensus is that if the crack starts at the edge and moves inward, it's your fault. If it's something that happens on the inner part of the cymbal (i.e. follows a lathe line), it's a manufacturer defect. I may be wrong, but I think that's what the usual response is to these threads, regardless of the brand of cymbal.

Jamie replaced my 18" crash with no questions asked. I found a hair line crack maybe a half inch long on the bow of the cymbal (not starting from the edge). It followed a lathe line and had a triangular deviation that matched up to a hammer mark. I think it was a defect, and had no problem getting it replaced. It's funny because the cymbal sounded great the whole time I had it, even with the little crack. Once I noticed it I was worried it would grow over time, so I asked about replacement. I just received the replacement last week and it is perfect.

Jamie told me when something like this happens, no questions are asked the first time. But, if you try to send twenty cymbals back to him, I don't think it would be too cool.

Also, do you know what line that cymbal was from? I've got a watch on Saluda stuff on eBay, and I see a lot of their old discontinued lines for sale. I'm wondering if that stuff is just left over stock he's trying to blow out.

[jollymosher]

Its a hybrid x.. its brand new. i got it from jamies ebay account.

[jollymosher]

**Bump** Hurray!!! **Bump**

[SLEEPY BRiGHT EYEZ]

So what's up? Did you email Jamie about it? What did he say?

[ermghoti]

I have a revolutionary idea: contact Saluda instead of running to teh intarwebz.

[somedrummer]

I believe Sleepy is right on this one. I asked Jamie about a cymbal I broke, although I wasn't sure where it originally started, it looks like it was my fault, so I had to pay for a new one. You may very well be SOL on this one.

[fourstringdrums]

I have to wonder though how after only, what did he say, 2 days, that it could be his fault? He'd have to really use bad technique and beat the hell out of it..and even after that I can't imagine it breaking THAT quickly. Even If it WAS his fault though, it doesn't make Saluda look good quality wise either way.

[IDDrummer]

I'm with Rob on this one - a cymbal shouldn't crack in two days unless you are hitting it with a hammer or running over it with your car. For a company to say "if the crack runs this way, we'll replace it, but if it runs the other way, too bad" sounds like a load of crap. Zildjian and Sabian don't make those restrictions on their warranties.

I've heard too many strange things about Saluda to want to do business with them, i.e. wrong product being sent, product delayed, stuff sent out with blems, and now stuff like this. I just wouldn't feel confident.

[dom]

well it is possible. a few weeks ago i found a 10'' splash i got last summer free when i got an 8'' because it was messed up. i never used it cuz it sounded bad

then when i found it i got the idea to be a metal dude and took a huge chunk out of it in about an hour of playing...dont worry i only was usuing it not my other cymbals

[dom]

I'm with Rob on this one - a cymbal shouldn't crack in two days unless you are hitting it with a hammer or running over it with your car. For a company to say "if the crack runs this way, we'll replace it, but if it runs the other way, too bad" sounds like a load of crap. Zildjian and Sabian don't make those restrictions on their warranties.

I've heard too many strange things about Saluda to want to do business with them, i.e. wrong product being sent, product delayed, stuff sent out with blems, and now stuff like this. I just wouldn't feel confident.

Zildjian and sabian do make restrictions on their warranties, and they use pretty much the same method. Thats why store like GC make a killing off of their NO questions asked warranties.

[IDDrummer]

Interesting, nothing I got with my Sabians said anything about direction of cracks. Here is what the Sabian warranty says - "SABIAN cymbals are guaranteed against defects in materials and workmanship for a period of one year from the date of purchase on all SABIAN series except Hand Hammered, which has a 2 year warranty. If, after inspection by Sabian personnel, it is determined that the cymbal failed under normal use, a replacement cymbal of the same size and series will be provided free of charge."

Anyway, I never had to use the warranty - I've never cracked one.

Still leery of Saludas, though, until I hear more good things about them.

[jollymosher]

uhh i dont think my drumming skill should be in question on this one. I love saluda, i would keep using them if they replaced it or not.

[IDDrummer]

uhh i dont think my drumming skill should be in question on this one. I love saluda, i would keep using them if they replaced it or not.

Glad you like them enough to be loyal. I'll be interested to see how they treat you warranty-wise.

[jollymosher]

indeed! he normaly takes for ever to return and email. but hes a busy cat. when he gets back to me, im sure he will do something about it, possible replacement or something of the sort.

[dom]

Interesting, nothing I got with my Sabians said anything about direction of cracks. Here is what the Sabian warranty says - "SABIAN cymbals are guaranteed against defects in materials and workmanship for a period of one year from the date of purchase on all SABIAN series except Hand Hammered, which has a 2 year warranty. If, after inspection by Sabian personnel, it is determined that the cymbal failed under normal use, a replacement cymbal of the same size and series will be provided free of charge."

Anyway, I never had to use the warranty - I've never cracked one.

Still leery of Saludas, though, until I hear more good things about them.

well if you want the churched up version thats what is its. how do you think they determine if it is a fault on their side or the players side?

I agree with jolley tho 2days with normal playing...i think i remember seeing jolley play in a video, i know i have see pictures but anyways i know jolley is an experced drummer who has done session work (please correct me if im wrong) so his playing is pretty much out of the question for me

[jollymosher]

Interesting, nothing I got with my Sabians said anything about direction of cracks. Here is what the Sabian warranty says - "SABIAN cymbals are guaranteed against defects in materials and workmanship for a period of one year from the date of purchase on all SABIAN series except Hand Hammered, which has a 2 year warranty. If, after inspection by Sabian personnel, it is determined that the cymbal failed under normal use, a replacement cymbal of the same size and series will be provided free of charge."

Anyway, I never had to use the warranty - I've never cracked one.

Still leery of Saludas, though, until I hear more good things about them.

Sabian are decent cymbals.. saluda is the PERFECT cymbal. you can send it back as many times as it takes for him to get it perfect! they came that good for me though, i am so happy with them. alittle thin but very strong.

[SLEEPY BRiGHT EYEZ]

If, after inspection by Sabian personnel, it is determined that the cymbal failed under normal use, a replacement cymbal of the same size and series will be provided free of charge."

That's the catcher right there. It is still up to Sabian to decide. Also realize it's probably a lot easier for a large company like Sabian and Zildjian to eat the cost of broken cymbals. Saluda's warranty is pretty much the same- they are just a bit more specific. The wording on their site is pretty much the same as any discussion on any drum forum about breaking cymbals.

I don't think a company should have to replace gear if it's your fault for breaking it. Think of any other product you would buy from a store. If there is a manufacturer's defect, it gets replaced. Not many shops will replace something for free if you break it. That's what insurance is for. Saluda replaced my cymbal with no questions asked. I own several Saludas now (my entire set up) and having a problem with one isn't too bad I think. Honestly, how many threads have there been on this forum talking about a broken cymbal from one of the big three? I've seen stacks of broken Zildjains at my local shop.

Saluda is still a small company from what I understand and I think they have room to improve, but I've been real happy with their cymbals and the customer service. It would be nice if Jamie could get back to emails sooner, but I would rather hear it from his mouth than an hourly wage employee who doesn't know half as much about the brand. I think he gets a lot of emails and that can take a while to go through if you have to give detailed responses. You can always call him. I've done it before and talked with him instantly.

To give you a little comparison, it took a month or two for Tama to answer my email about buying an extra floor tom to match my kit. I sent several emails to ddrum over the course of the last four to five months and have yet to hear anything back.

[IDDrummer]

Well, I'm glad to hear the positive stuff about Saluda. That's kind of what I was hoping to hear!

The part that made my antennae perk up was the thing about cracks running different directions. Cracks following lathe marks are the most common, but I've had a couple of cymbals crack at the edge, too, and I was using decent technique. I'm not convinced crack direction should be the determining factor, although I do generally agree that a company shouldn't have to replace a product that was obviously misused. The big question is, how does one determine obvious misuse? Sounds like Jamie is just trying to be specific about what he looks for, and that's not all bad, even if I'm not sure I agree with him - at least you would know where you stand.